The Hertz Corporation Rental Sales Agent - Full Time - Calgary Airport in Calgary, Alberta

General Responsibilities

  • Greet customers, process rental and/or parking information, offer and sell optional products/services utilizing proven sales techniques, disclose rates, terms and conditions of rental /parking contract and explain the charges professionally.

  • Handle customer service issues including car exchanges, telephone calls, extending rental contracts, and processing returning and overdue rentals; enter and maintain data in location logs; communicate with drivers via two-way radio to coordinate pick-up and delivery of customers.

  • Balance cash drawer, complete deposit procedures and secure money in safe.

  • Maintain cleanliness of the rental counter/office area.

  • Perform related responsibilities as assigned or required

Mandatory Requirements

Education/Experience

  • High School Diploma or Equivalent

  • Prefer some college

  • At least 1 year of sales / customer service experience.

  • Prefer previous car rental experience

  • Valid driver's license as required by state

Knowledge and Skill

  • Knowledge of and ability to use effective sales techniques

  • Ability to demonstrate effective interpersonal and communication skills promoting positive impression with customers

  • Ability to manage stressful, fast-paced environment while maintaining good customer relations

  • Ability to recognize and create opportunities to sell upgrades and options to customers

  • Good organizational skills

  • Ability to present a professional appearance and enthusiastic attitude

  • Ability to process all paperwork according to company policies and procedures

  • Ability to type and perform data entry accurately

  • Knowledge and skill in car rental operations

Hertz is a Drug-Free Workplace.

EEO/AA: Females/Minorities/Disabled/Vets

Job ID 142161

# Positions 1

Location CA-AB-Calgary

Category RAC Operations

Division RAC