The Hertz Corporation Customer Service Rep (Midway) in Chicago, Illinois
Responsible for ensuring that the overall car rental flow in the lot is as efficient and seamless as possible, including monitoring the car lot supply, movement and cleanliness, receiving and inputing car ready tickets, and processing vehicles upgrades, exchanges, and Express rentals.
Monitor car lot supply, movement and cleanliness; maintain adequate model mixes to meet demand; secure vehicles through physical invenotry and ensure placement on lot is accurate to achieve efficiency in the car rental process
Receive and enter car ready tickets and new car information into computer system to update inventory
Process vehicle upgrades and/or exchanges
Process Express rentals, as required
Identify vehicles to be mass-moved, and communication/coordinate with Shuttlers to achieve task
Assist with flow of vehicles off lot
Distribute new cars keys for customers and employees
Performed related responsibilities as required or assigned.
High School Diploma/or equivalent
1 year of car rental experience preferred
Valid driver's license as required by State
Knowledge of car rental operation
knowledge and skill in the operation of car rental software and hardware
Ability to type and perform accurate data entry
Good organizational skills with the ability to write clearly and concisely
Ability to understand and follow oral and written directions
Ability to process all paperwork according to policies and procedures
Ability to manage stressful and unusual situations while maintaining good customer relation
Ability to speak and understand English
Ability to operate radio, security and computer equipment
SPECIAL JOB DIMENSIONS:
Ability to comply with the company's attendance policy.
Preferred Requirements :
Dollar Thrifty Automotive Group is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.
Job ID 139336
# Positions 1