The Hertz Corporation City Operations Manager II (Full Time) - DFW Airport in Dallas, Texas

General Responsibilities:

As the City Operations Manager II, you will direct all facets of the operations to include revenue, operational and customer service performance. You will lead a team of Customer Sales Managers, and Customer Sales Agents towards the common goal of business success. You will submit financial and utilization forecasts for your airport and two RAC locations on a daily basis. Monitor and review pricing strategy with regional pricing manager to ensure competitive pricing position in marketplace. Drive your local team to ensure peak ancillary sales performance. Additionally, the City Operations Manager is proactive with customer service activities to ensure continual customer loyalty and brand recognition for excellence..

Ideal candidates are assertive leaders who are intense, results oriented, self-starters with urgency to goal achievement. We are looking for independent leaders who are innovative and cause change with an aptitude to spot trends and apply immediate improvements.

Core Responsibilities:

  • Supervise and coordinate the operations and personnel to maximize productivity, market share, revenue and profit

  • Achievement of Operational goals and financial objectives.

  • Execute effective sales strategies to goal achievement and maintain a high level of customer service.

  • Routinely evaluate service and sales process to maintain ethical standards

  • Forecast demand, utilization, and financial performance.

  • Accurately forecast location financial outcome based on projected rental volume.

  • Proactive fleet management to maximize revenue and minimize asset costs.

  • Review market data and communicate opportunities to General Manager, Regional Pricing Manager, and Division Revenue Management.

  • Provide ongoing support to Customer Sales Managers by training, coaching and motivating.

  • Give specific performance feedback to each employee on a regular basis.

  • Coordinate hiring and retention of all personnel.

  • Ensure unparalleled customer satisfaction and address customer issues in a timely manner.

  • Adhere to company policy and procedure.

  • Train, coach and motivate the counter staff, through one-on-one interactions and group sales initiatives.

Mandatory Requirements:

Educational Background:

Bachelors degree or High School degree with extensive experience in the car rental industry.

Professional Experience:

Prior experience in the car rental industry within a management capacity.

Knowledge:

  • Financial and business acumen

  • Customer service resolution practices

  • Excellent communication techniques

  • Labor & Employment laws

Skills:

  • Leadership

  • Sales

  • Operations savvy

  • Computer

Competencies:

  • Build Talent

  • Leading Courageously

  • Personal Accountability

  • Effective Communication

  • Drives Collaboration

  • Demonstrates Initiative

  • Process Excellence

  • Passion for Customer Service & Stakeholder Success

  • Agility & Adaptability

  • Trust & Integrity

  • Drives Execution

  • Uses Insightful Judgement

Hertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.

EEO/AA: Females/Minorities/Disabled/Vets

Job ID 136174

# Positions 1

Location US-TX-Dallas

Category RAC Operations

Division RAC