The Hertz Corporation Customer Service Open House - Denver Airport in Denver, Colorado

General Responsibilities:

Join us for a Career Fair for on Wed. May 24th from 9 am to 2pm. We are looking for customer service reps. for openings at our airport location. You can talk with hiring managers and and have on the spot interviews.

Location:

24890 E. 78th Avenue,

Denver, CO 80249

Please reach out to Sam Panter at 201-419-2405 to schedule a specific time or drop by when you can. If you can't make it at this time please call for other availabilty for interviews. We look forward to seeing you at the Career Fair.

The Gold Choice Counter Sales Representative is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This team member provides world class customer service to Hertz customers throughout the car rental process to understand the customer’s travel needs, promote Hertz’s products and services and resolve issues.

The key responsibilitiesandaccountabilities are:

  • Provide world class customer service to valued Gold Rewards customers by managing the rentals and returns process, in compliance with Hertz’s policies and procedures

  • Personally welcome customers using with a pleasant greeting and answer questions in a friendly manner.

  • Resolve customer issues and concerns tactfully, using effective customer service techniques

  • Effectively communicate and offer ancillary products and services to enhance customer’s travel experience

  • Achieve personal sales goals while supporting the goals of the team

  • Answer questions and provide directions in a courteous and expeditious manner.

  • Operate within the areas of rental counter, gold choice, and exit gate at the location

  • Aid in vehicle selection and upgrade

  • Accurately record the customer’s information to complete the rental record and maintain all paperwork associated with the rental

  • Qualify and process customer rentals with accuracy and attention to detail

  • Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction

  • Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines

  • Keep work area organized and free of clutter.

Mandatory Requirements:

Educational Background:

High School Diploma or equivalent

Professional Experience:

1- 2 years customer service and/or sales experience required.

Basic Qualifications:

Passion for customer service and attention to detail – Goes the extra mile

Proven strong sales and closing skills and the ability to sell in a friendly, engaging manner

A minimum of one year of sales or customer experience in a high volume or service oriented environment

Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems

Must be able to:

  • Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.

  • Work in a fast pacedenvironment with a variety of tasks. Excellent organizational and time management skills

  • Demonstrate professionalism and interpersonal skills

  • Proven experience of working well within a team.

  • 100% customer focus, with proven experience within a customer facing environment

  • Work flexible shifts including weekends and holidays; and work overtime as required

  • Work outdoors during all weather conditions

  • Lift up to 25 pounds

  • Stand or sit for long periods of time

Hertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.

EEO/AA: Females/Minorities/Disabled/Vets

Job ID 134084

# Positions 1

Location US-CO-Denver

Category RAC Operations

Division RAC