The Hertz Corporation RAC Admin Field Communication Specialist in Estero, Florida
RAC Admin Field Communications Specialist
The RAC Administration Field Communications Specialist is responsible for the development, update/review, verification and distribution of communication tools to the field such as standard work, field bulletins and policies and procedures which pertain to US RAC Operations. Partners with cross-divisional stakeholders on the development of initiatives impacting customers and employees. Provides guidance and support to location leadership to achieve and/or improve performance. Supports efforts to improve the quality and content of location training.
Minimum 4 year college degree, in Business Administration or Communications with applicable work experience.
Experience in the rental car industry a plus.
Internal knowledge of Field Operations
Knowledge of Hertz systems and data sources
Knowledge of techniques to write instructional procedures
Strong understanding of Operational processes and requirements
Excellent written skills
Proficient in MS Office suite of tools (Excel, Access, Word, PowerPoint)
Innovative and creative
Ability to work effectively as a team player
A determination to deliver a high quality of service in a motivated manner
Ability to influence others without formal authority
Ability to work comfortably across functional and geographical boundaries
Strong interpersonal skills
Ability to effectively communicate at all levels
Change agent - Ability to influence at all levels – and unafraid to constructively challenge
Strategic thinking skills
Project management skills
Change management skills
Planning and control skills
Time management skills
Preferred Requirements :
Hertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.
Job ID 139831
# Positions 1
Category RAC Operations
Division WHQ - Estero - Only