The Hertz Corporation RAC Business Analyst - Transponder Management / Vendor Management in Estero, Florida

General Responsibilities:

Rent-a-Car (RAC) Business Analyst-Transponder Management/Vendor Management

The RAC Transponder Management Business Analyst will support the RAC Project Management team and the Director of RAC Operations with all functions related to operations administration of transponder management, primarily related to analysis, reporting, and support of RAC transponder management related projects. The analyst will also assist with analysis, reporting and support of the Vendor Management Organization.

  • Support Project Manager in development and deployment of transponder processes and vendor management roll out and support

  • Develop and publish daily Dashboard for Transponders

  • Assist with monthly vendor reporting

  • Coordinate a monthly audit of all transponder devices.

  • Participate in meetings with internal and external vendor management to discuss vendor performance

  • Monthly reviews with all vendors to review SLA performance for previous month and opportunity for additional alignment

  • Manage Relationship with Field Management to address concerns related to staffing/broken units/customer complaints for Transponders and concerns related to VSA and transporter outsourced labor

  • Monitor NPS and Customer Care feedback related to transponder product and process and vendor specific job roles

  • Utilize the weekly reporting for out of area transponders to work with the field to properly remove and return units to in area locations

  • Hold Training as needed with Hertz/DTG field staff

  • Assist ATS with transition to Transponder Management including coordinated training with ATS, IT and database management

  • Additional Ad hoc work

Mandatory Requirements:

Educational Background:

  • Bachelor’s Degree.

Professional Experience:

  • Proficiency in Microsoft PowerPoint, Word, Excel and Project.General understanding of the concept of car sharing.Ability to identify problems, make decisions, create solutions and take action.Ability to manage multiple assignments, priorities and projects in a demanding environment.

Knowledge:

  • Proficiency in Microsoft PowerPoint, Word, Excel and Project.

  • General understanding of the concept of car sharing.

  • Ability to identify problems, make decisions, create solutions and take action.

Skills:

  • Determination, enthusiasm and energy

  • Excellent interpersonal skills with the ability to interact with all levels of the organization

  • Outstanding communication skills both written and verbal

  • Ability to influence others without formal authority

  • Highly self-motivated and directed with an attention to detail

  • Ability to influence others without formal authority

  • Initiative, imaginative and pragmatic

Preferred Requirements :

EEO/AA: Females/Minorities/Disabled/Vets

Job ID 137086

# Positions 1

Location US-FL-Estero

Category RAC Operations

Division WHQ - Estero - Only