The Hertz Corporation Senior Director Analytics & Tool Design in Estero, Florida

General Responsibilities:

Identify opportunities to ensure and enhance customer satisfaction through better fleet/car model choices for the customer. Work collaboratively with division and business leaders and lead & develop a team of 1-3 full time data scientists.

  1. Identify opportunities to ensure and enhance customer satisfaction through better fleet/car model choices for the customer. Includes

  2. Develop tools to monitor customer preferences by car class, make and model – by location and season – and determine implications on desired fleet mix

  3. Refine replenishment logic based on customer preferences (e.g., what upgrade models to put in PC vs. Five Star or Gold)

  4. DTG/HLE/Hertz AP fleet segregation guidelines by make and model and mileage

  5. Identify fleet rebalancing opportunities within pools and across pools and work with RVPs, OAP leadership, and Fleet VPs to coordinate

  6. Develop car assignment logic and tool the field can use for live assignment of cars into lots; takes into account:

  7. Customer bookings for next 72 hours by hour and by car class

  8. Loyalty status and upgrade entitlement

  9. Ensuring upgrade success AND variety of car class/model choices for customers in Gold/Five Star/PC/Platinum

  10. Fleet needed for upsell (based on historical upsell performance by location and day); logic to ensure that upsell lot has multiple car classes to offer (“what’s on the shelf”)

  11. Fleet availability

  12. Work with Revenue Management to optimize caps

  13. Develop performance management reports (upgrades vs. potential given fleet, variety of choice vs. achievable given fleet and bookings, upsell, customer preferences on make/model/trim)

  14. Run daily, weekly, monthly performance reports

  15. Work with upgrade field support team and operators to field test and iterate tools and playbooks with airport leadership

Mandatory Requirements:

Educational Background:

Bachelor’s Degree minimum (MBA Preferred)

Professional Experience:

  • Deep understanding of big data analytics

  • Preferably, good functional knowledge of Operations, Strategy and Revenue management

  • Team management experience or managerial positions in operations, big data analytics or revenue functions

  • Black Belt or Green Belt certification a plus.

Knowledge:

- Best practice process development

  • Existing area of functional expertise (e.g., operations, strategy, revenue)

  • Lean/six sigma experience

Skills:

- Ability to influence others without formal authority

  • Project management

  • Change management

  • Business case management

  • Requirements management

  • Planning and control

  • Time management

  • Organization skills

  • Presentation skills

  • Excellent written skills

  • Excellent MS Excel skills (tested)

Competencies:

- Ability to work comfortably across functional and geographical boundaries

  • Matrix management capability

  • Contingency planner

  • Execution and discipline

  • Business Acumen, commercial awareness

  • Ability to coach and provide feedback to team members

  • Edge – courage to make tough yes/no decisions

  • Excellent team builder. Ability to identify and overcome obstacles that inhibit team effectiveness

  • Leadership

  • Teamwork

  • Continuous improvement

  • Communication

  • Energy

  • Ability to energize others

Additional Notes:

  • Must have a customer service orientation

  • Self starter with gravitas to work across all levels and motivate variety of teams, without actual reporting structure

  • Strong on integrity, flexibility, creativity, innovation and passion

  • Results orientated

Job ID 131682

# Positions 1

Location US - FL - Estero

Category RAC Operations

Division WHQ - Estero - Only