The Hertz Corporation Region Damage Manager - HLE in Houston, Texas

General Responsibilities:

The Region Damage Manager is an essential member of the Hertz Local Edition team. As a member of the Region staff, the Region Damage Manager will direct the expert management of the damage process compliance, vehicle utilization and collection actions.

Manage the completion process of unmatched damaged reports

Evaluate the process collections as related to customer damage of fleet, percentage of damage collected, and timely handling of salvage fleet

Establish region and location metrics as related to the management of fleet damage and communicate areas of concern to Regional management

Create and maintain a database of profit centers, unmatched reports, salvage down time, etc.

Actively participate in developing improvement plans for all areas, with specific emphasis as subject expert to improve the management of the damage process

Serve as the Region’s point of contact for the First Notice Of Loss Research Team

Direct the construction, design and facilitation of learning curriculum to education region and branch staff of the fleet damage process

Liaise with region management to ensure efficient process of fleet towing and make certain of maintaining positive vendor relations with the local towing companies

Review the fleet aging reports and address any vehicles that require action

Participate in Region Staff meetings and join in collaborative assignments at the direction of Region leadership.

Mandatory Requirements:

Educational Background:

Bachelor’s Degree preferred

Professional Experience:

Ability to work in a fast paced environment with a variety of tasks.

3-5 years previous Operations and/or equivalent Project Management experience with direct experience in Hertz Local Edition programs

Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills.

Previous customer service.

Strong time management and organizational skills are required

Computer literate and detailed orientated.

Must have a valid driver's license, be 20 years of age, with an acceptable driving record

Knowledge:

  • Customer service resolution practices

  • Excellent communication techniques

  • Coaching ability

Skills:

  • Demonstrate good written and oral communication skills.

  • Work in a fast paced environment with a variety of tasks. Excellent organizational and time management skills.

  • Demonstrate professionalism and interpersonal skills.

  • Show a high level of ownership, accountability and initiative.

  • Proven experience of working well within a team.

  • Ability to work flexible shifts including weekends and holidays; and work overtime as required.

  • Willing to work outdoors during all weather conditions.

  • Assist with special administrative projects when needed.

  • Ability to stand for long periods of time.

  • Ability to communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.

Competencies:

  • Personal Accountability

  • Effective Communication

  • Demonstrates Initiative

  • Passion for Customer Service & Stakeholder Success

  • Agility & Adaptability

  • Trust & Integrity

  • Drives Execution

  • Uses Insightful Judgement

Hertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.

EEO/AA: Females/Minorities/Disabled/Vets

Job ID 134908

# Positions 1

Location US-TX-Houston

Category Maintenance - General

Division HLE