The Hertz Corporation Customer Service & Sales Representatives - LAX in Los Angeles, California

General Responsibilities:

HERTZ LAX is currently hiring for our Customer Service & Sales positions. These include GOLD CHOICE, COUNTER SALES & INSTANT RETURN REPRESENTATIVE positions. These are all full time, union positions that do require 24/7 availability.

We will be holding an open house event to hire for ALL POSITIONS on Wednesday, June 21 from 10 am to 2 pm. If you have previous experience in retail, strong customer service and/ or sales background and an outgoing personality, we would love to meet with you.

Please apply online as no offers can be scheduled without an active application in the system. Details of the hiring event are below:

WEDNESDAY, JUNE 21

10a - 2p

HERTZ LAX

9000 AIRPORT BLVD

LOS ANGELES CA 90045

Please dress in business professional attire and bring at least one copy of your resume with you.

The key responsibilitiesandaccountability are:

  • Effectively communicate and offer ancillary products and services to enhance customer’s travel experience.

  • Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer’s responsibility of damage, fuel options and vehicle upsells.

  • Achieve personal sales goals while supporting the goals of the team.

  • Work in a fast paced sales environment, providing helpful, quality service and sales, while enhancing the customer’s rental experience.

  • Provide world class customer service by managing the rentals and returns process, in compliance with Hertz’s policies and procedures

  • Qualify and process customer rentals with accuracy and attention to detail.

  • Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction.

  • Resolve customer issues and concerns professionally using effective customer service techniques.

  • Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines.

Mandatory Requirements:

Educational Background:

High School Diploma or equivalent

Professional Experiences:

A minimum of one year of sales or customer experience in a high volume or service oriented environment

Passion for customer service and attention to detail – Goes the extra mile

Proven strong sales and closing skills and the ability to friendly, engaging manner

Motivated to achieve and exceed targeted goals

Knowledge:

Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems

Proficiency in English

Must be able to:

  • Demonstrate good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.

  • Have the competitive drive and confidence to succeed in a commission-based environment.

  • Work in a fast paced environment with a variety of tasks. Excellent organizational and time management skills.

  • Demonstrate sales, professionalism and interpersonal skills.

  • Show a high level of ownership, accountability and initiative.

  • Show proven experience of working well within a team.

  • Work flexible shifts including weekends and holidays; and work overtime as required.

  • Work outdoors during all weather conditions.

  • Stand for long periods of time.

Physical Requirements:

Applicant must possess all hearing, speaking and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following such as sitting, standing, speaking, hearing, writing, typing, filing, seeing, and reading. Knowledge of equipment operation such as computer terminal, telephone, calculator, and fax machine is required.

Hertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.

EEO/AA: Females/Minorities/Disabled/Vets

Job ID 134864

# Positions 1

Location US-CA-Los Angeles

Category Customer Service

Division RAC