The Hertz Corporation Strategic Initiatives Project Manager - TNC in Los Angeles, California
The Project Manager is responsible for successful delivery of all assigned projects for the Strategic Initiatives Office. This role’s geographic location is based on the West Coast (preferably California). This role will require approximately 50% travel.
The key responsibilities for the incumbent are:
This position will be responsible for leading and managing the delivery of key Business related projects / programsaligned with Business strategy, within agreed parameters of time and cost.
Key focus will be leading and managing the delivery of key Transportation Network Company (TNC) related projects / programsaligned with business strategy, within agreed parameters of time and cost. Focus will be on developing, expanding and overseeing mobility and on-demand rental business initiatives within select markets.
Lead direct employee training / coaching efforts in Hertz locations to introduce TNC programs in defined markets, and hold follow-up sessions to manage program objectives.
Work in conjunction with TNC partner representatives for program planning and process improvement, to drive high levels of customer service (NPS), and reduce fleet downtime.
Partner with internal Fleet COEs to match supply of approved TNC vehicles to TNC customer demand, in line with contract commitments and goal of >90% utilization.
This responsibility covers the full life cycle from program / project initiation & definition, through requirements definition & vendor selection, planning and execution, and implementation & post implementation support.
The program/project manager is also responsible for the overall quality of all projects, the use of formal project management methodologies and must ensure that all projects are carried out to Program Management standards using the agreed Project Management Framework (PMF) life cycle and documentation standards.
The program/project manager is also required to manage resources to ensure that solutions are developed and delivered in a manner designed to ensure maximum benefits to the business.
Working with the relevant business sponsors to define and shape the project, ensuring that they are aligned with both the Business and Domain strategies.
Managing competing priorities and dependencies, liaise with Management and other Project Managers to ensure optimum usage of all resources
Manage the program’s budget, monitoring expenditures and costs against this budget and delivering to agreed costs.
Ensure schedules, time estimates, and detailed project plans are provided for all deliverables, including risk assessments and opportunities.
Track project milestones, identify problem areas before they impact the project and coordinate corrective actions and establishing escalation procedures.
Manage all Program / Project communication with key stakeholders in all relevant areas of the business, provide companywide communication of progress as required.
Set objectives and provide direction, advice and motivation to assigned project delivery teams.
Collaborate with the design, development teams to ensure that the business requirements are properly defined, developed and deployed to the relevant business customer’s satisfaction.
Ensure compliance with policies and standards.
Maintain and develop relationships with existing and potential suppliers.
Carry out post implementation reviews of all programs / projects to ensure that original goals / requirements are being met.
Contribute to the planning, budgeting and overall management of the project.
Deliver the right products and services to our customers faster and at a lower cost. Drives change from within to improve customer satisfaction and uses teamwork to tackle problems.
3-5 years previous Operations and/or equivalent Project Management experiencewith direct experience in Off Airport programs / project management.
Experience working in cross functional teams.
Ability to influence others without formal authority
Business case management
Planning and control
Excellent written skills
Excellent MS Excel skills (tested)
Ability to work comfortably across functional and geographical boundaries
Bachelor’s Degree – required
Experience in managing diverse projects. (Program Manager, experience managing a larger portfolio of diverse projects)
Rent-a-car off airport operations.
Demonstrated knowledge of current tools and techniques of project
Knowledge and experience of Structured Project Management Techniques.
Knowledge and experience of Quality Management Principles and Processes.
Proven knowledge and experience of third party supplier / vendor management including contract negotiation and tendering processes.
Proficiency in Microsoft Project, Visio, Word, PowerPoint, and Excel required
Overall understanding of the objectives and functions of the Company, business units and departments supported
Preferred Requirements :
Job ID 131837
# Positions 1
Location US-CA-Los Angeles
Category RAC Operations
Division WHQ - Estero - Only