The Hertz Corporation Multi Skilled Customer Service Rep / Instant Return - Newquay Airport in Newquay, United Kingdom
Key Time Worker Customer Service Representative /Instant Return - Newquay Airport
Please Note - You must have a Full valid UK/EU Driving License and be able to provide good references.
This position is multi skilled Customer Service role to cover all areas of operations at Newquay Airport
Required individual will need to do shift work inc evenings and weekends.
Duties would involve valeting and working from both terminal desk and returns cabin as a CSR
Reporting to the Branch Manager, this is a demanding role with the key focus being on providing excellent customer service, and for individuals who strive in a very busy environment.
Effectively service customer needs providing the highest levels of quality to all customers.
Emphasis on selling and revenue maximisation on core products such as Collision Damage Waiver, Theft Protection, Personal Accident Insurance, Fuel Purchase Option and Upsells.
Ability to plan and prioritise all aspects of our D&C business
Developing new business
Effectively operate TAS system
Complete all rentals, re –rents, reservations and quotations in accordance with Hertz procedures and policies
Answer all telephone calls in accordance with Hertz policy
Liaise with various Hertz departments such as Distribution
Action overdues daily and ensure follow up is in accordance with correct Hertz procedure
Flexible attitude and ability to assist in all areas of the branch as needed
Previous customer service experience and strong sales skills.
Ability to work in a fast paced environment with a variety of tasks.
Ability to demonstrate professionalism, enthusiasm, and outstanding communication
Proficiency in English
Full Driving License is essential
Excellent organisational and time management skills
Good communication skills both written and oral
Ability to work well as a team with 100% customer focus
Excellent telephone manner is essential
Passion for Customer Service
Trust & Integrity
Agility & Adaptability
Flexibility to work· days, nights, weekends, and holidays.
An enthusiastic, flexible and positive attitude towards selling
Job ID 129830
# Positions 1
Location GB - Newquay
Category RAC Operations