The Hertz Corporation Multi Skilled Customer Service Rep / Instant Return - Newquay Airport in Newquay, United Kingdom

General Responsibilities:

Key Time Worker Customer Service Representative /Instant Return - Newquay Airport

Please Note - You must have a Full valid UK/EU Driving License and be able to provide good references.

This position is multi skilled Customer Service role to cover all areas of operations at Newquay Airport

Required individual will need to do shift work inc evenings and weekends.

Duties would involve valeting and working from both terminal desk and returns cabin as a CSR

Reporting to the Branch Manager, this is a demanding role with the key focus being on providing excellent customer service, and for individuals who strive in a very busy environment.

  1. Effectively service customer needs providing the highest levels of quality to all customers.

  2. Emphasis on selling and revenue maximisation on core products such as Collision Damage Waiver, Theft Protection, Personal Accident Insurance, Fuel Purchase Option and Upsells.

  3. Ability to plan and prioritise all aspects of our D&C business

  4. Developing new business

  5. Effectively operate TAS system

  6. Complete all rentals, re –rents, reservations and quotations in accordance with Hertz procedures and policies

  7. Answer all telephone calls in accordance with Hertz policy

  8. Liaise with various Hertz departments such as Distribution

  9. Action overdues daily and ensure follow up is in accordance with correct Hertz procedure

  10. Flexible attitude and ability to assist in all areas of the branch as needed

Essential Requirements:

Professional Experience:

  • Previous customer service experience and strong sales skills.

  • Ability to work in a fast paced environment with a variety of tasks.

  • Ability to demonstrate professionalism, enthusiasm, and outstanding communication


  • Computer literate.

  • Proficiency in English

  • Full Driving License is essential


  • Excellent organisational and time management skills

  • Good communication skills both written and oral

  • Ability to work well as a team with 100% customer focus

  • Excellent telephone manner is essential


  • Effective communication

  • Passion for Customer Service

  • Trust & Integrity

  • Agility & Adaptability

  • Continuous improvements

Personality traits

  • Flexibility to work· days, nights, weekends, and holidays.

  • An enthusiastic, flexible and positive attitude towards selling

Job ID 129830

# Positions 1

Location GB - Newquay

Category RAC Operations

Division RAC