The Hertz Corporation Call Center Sales Specialist OKC - 10/16 in Oklahoma City, Oklahoma

General Responsibilities

Are you sales driven? Do you like to challenge yourself to achieve new goals every day? Do you like to be appreciated for your ability to provide helpful, quality service and sales while enhancing the customer’s experience? Do you have the ability to handle difficult situations, with great tact and charm?

The Call Center Sales Specialist is fast paced, sales driven, inbound call center position . This service allows customers to go to a rental kiosk at a number of locations (on airport and off airport) across North America and get assistance with their car rental through a live video interaction with our Express Rents Sales Team. Through a live video chat, y ou will be interacting with your customer that could be hundreds or thousands of miles away …just another innovative program HERTZ has implemented.

Responsibilities include creating a pleasant customer experience by greeting and engaging customers through a state of the art video link , completing rental transactions expeditiously, selling optional coverages, upgrades, and fuel options, as well as resolving complaints and ensuring overall satisfaction. The Express Rents Sales Specialist's commitment to achieving incremental sales and providing first-class service will further Hertz’ growth and profitability.

  • Maximize margin by up-selling customers to higher-priced services and ancillary products to accomplish individual and team revenue-management goals.

  • Ensure a positive customer experience by effective management of the rental process to include qualifying the renter and completing contracts.

  • Support achievement of sales and margin goals by working closely with staff and Team Performance Leader(s) on assigned tasks and ad hoc duties or projects.

  • Protect company assets through adherence to company policies and procedures.

  • Communicate to Management all relevant customer feedback to facilitate on-going changes in our service and prices to drive continuous improvement within our Operations.

Full time position - must be flexible to work any shift including days, evenings, weekends and holidays!

Training is scheduled to begin on October 9, 2017

Department operates 7 days a week - 9:00am-9:00pm Central must be flexible to work within these time frames; 40hrs a week; possible overtime available

Mandatory Requirements

  • Applicants must have excellent customer service skills, excellent oral communication skills

  • Minimum 1 year sales and customer service experience

  • Proficient in navigation of computer application and possess typing proficiency

  • Ability to project a professional appearance

  • Ability to effectively engage in verbal interaction with customers from diverse backgrounds

  • Proficiency in working with diverse computer applications.

  • Ability to read and understand driving directions and maps

Preferred Requirements

Hertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.

EEO/AA: Females/Minorities/Disabled/Vets

Job ID 140000

# Positions 8

Location US-OK-Oklahoma City

Category Customer Experience

Division RAC