The Hertz Corporation Customer Service Representative - OKC 05/01 in Oklahoma City, Oklahoma

General Responsibilities:

This is an excellent time to start building your career at Hertz! This is a customer service focused position that offers base hourly pay plus monthly bonus potential.

$1000 after 60 days of employment, additional $1000 after 90 days of employment and an additional $2000 after 180 days of employment!

**Certain restrictions apply

The Customer Service Representative is a fast paced, customer focued, inbound call canter position . Customer Service Representatives service existing customers in various locations throughout the United States. Using our Express Rent Kisoks, our customers are able to interact with our Customer Service Representatives by using a live video chat technology. You have the ability to not only speak with one another, but see one another for a more engaging customer experience.

Full time position: Must be flexible to work any shift including days, evenings, weekends and holidays. The department operates 7 days a week from 9:00am-9:00pm.

Responsibilities include creating a pleasant customer experience by greeting and engaging customers through a state of the art video link, completing rental transactions expeditiously, selling optional coverages, upgrades, and fuel options, as well as resolving complaints and ensuring overall satisfaction. The Customer Service Representative's commitment to achieving incremental sales and providing first-class service will further Hertz’ growth and profitability.

  • Maximize margin by up-selling customers to higher-priced services and ancillary products to accomplish individual and team revenue-management goals.

  • Ensure a positive customer experience by effective management of the rental process to include qualifying the renter and completing contracts.

  • Support achievement of sales and margin goals by working closely with staff and Team Performance Leader(s) on assigned tasks and ad hoc duties or projects.

  • Protect company assets through adherence to company policies and procedures.

  • Communicate to Management all relevant customer feedback to facilitate on-going changes in our service and prices to drive continuous improvement within our Operations.

Mandatory Requirements:

  • Applicants must have excellent customer service skills, excellent oral communication skills

  • Minimum 1 year sales and customer service experience

  • Proficient in navigation of computer application and possess typing proficiency

  • Ability to project a professional appearance

  • Ability to effectively engage in verbal interaction with customers from diverse backgrounds

  • Proficiency in working with diverse computer applications.

  • Ability to read and understand driving directions and maps

Preferred Requirements :

Hertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.

EEO/AA: Females/Minorities/Disabled/Vets

Job ID 129348

# Positions 8

Location US - OK - Oklahoma City

Category Customer Experience

Division OKC - Customer Contact Center