The Hertz Corporation Customer Service Reservations Specialist - OKC- 9/07 in Oklahoma City, Oklahoma
Hertz is one of the world's largest car rental brands, operating in 145 countries, with more than 61,000 employees and approximately 7,600 locations. Hertz has been an industry pioneer for over 90 years and today we're a strong, driving force in the industry.
Hertz is currently seeking motivated individuals who would like to join our team and start a career with Hertz as a Reservation Sales Specialist.
This position is responsible for taking continuous inbound customer calls from the Oklahoma City Call Center with the opportunity to work from home with exemplary performance. The Reservation Sales Specialist has the opportunity to provide an exceptional sales experience and provide a world-class customer experience to existing and potential new customers.
Hertz is built on a true appreciation for our customers and equally important - our Employees .
What do we ask of our Sales Reservation Specialist?
High School diploma or GED
Minimum 1 year of customer service and sales experience – preferably in a call center environment
Relentless professionalism at all times with high reliability and dedication to the position
Accept repetitive work tasks performed in a confined work area
100% customer focused with strong attention to detail
Ability to generate sales by offering alternatives and solutions to overcome sales objections
Contribute to the Team success by meeting individual/departmental goals with minimum supervision. (i.e. call handle time, sales ratio, attendance, etc.); Maintain a regular and reliable level of attendance and punctuality
Ability to multi-task and navigate in a PC Windows based environment
Ability to handle complex situations and offer first call resolution
Must be able to work weekdays, weeknights, weekends, and holidays. We are a 365/24/7
Call Center - must be flexible to work within these timeframes
What is required to work from Home?
Must demonstrate exceptional performance and the ability to self-manage productivity for consideration to work from home
Must live within 90 minutes of our Oklahoma City, OK facility
Must have high speed internet service with a download speed of 15 mbs or higher (satellite internet/hot spots do not meet requirements)
The ability to work from home is not a substitute for child care, operating your own business or any other situation that may detract from handling back-to-back calls for the duration of your shift; Must have a space in your home that is noise and distraction free
Equipment to perform your job is provided by the company (i.e. desktop computer, router, keyboard, mouse, monitors, and headsets)
Our employees are offered:
Paid training (4-6 weeks)
Full benefits package (medical, dental, vision)
Performance based incentives
Paid sick/vacation time off
11 paid holidays
401k plan with company match
Opportunity for advancement
Continuous training in various areas to help you excel in your career
Fully trained staff of experts ready to assist when needed
Preferred Requirements :
Hertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.
Job ID 136961
# Positions 24
Location US-OK-Oklahoma City
Category Sales - Sales
Division OKC - Customer Contact Center