The Hertz Corporation Multi Month Customer Service Representative in Oklahoma City, Oklahoma
Provide excellent customer service by efficiently handling the incoming calls from customers with inquiries about their billing and rental transactions for Multi Month. This includes answering questions, researching discrepancies, and achieving overall customer satisfaction.
May assist in helping the billing clerk with PBA=Prebilling audit, or answering emails from generic inbox.
Key Result Areas:
Uphold company policies and standards by being knowledgeable in utilizing various resources in order to research time discrepancies, rates, mileage etc. This enables the representative in resolving customer disputes at the time of the call, thus minimizing cost in further correspondence. The resources include Multi Month, GAR, DASH, Carrent, Carisma, PC Excalibur, Mobius, Sales Systems, Frequent Traveler, Frost, Intranet, and Global Marketing
Contribute to departmental effectiveness and productivity by maintaining acceptable attendance, maintaining a minimum of call handling time standard, and remaining logged into the Billing phone queue which will ensure proper and timely handling of customer complaints.
Protect company assets and financial interests by thoroughly documenting any system that was altered in any way for each call. In doing so, the next representative will know what action was taken and if anything further needs to be done if customer calls back.
Contributes to discovering new and more efficient ways to run our business and deliver the right products and services to our customers faster and at a lower cost. Drives change from within to improve customer satisfaction and uses teamwork to tackle problems
Ensure notes are read and careful attention to changes to avoid customer service complaints. All other duties as assigned by management.
Provide backup assistance to the Multi Month Billing Clerk as needed answering emails, working the vehicle maintenance report, and other duties as assigned by Supervisor
Minimum of High School Diploma or GED
Previous Customer Service experience highly desired
Customer Service principles and practices.
Excellent customer service skills
Excellent oral and communication skills
Must be proficient with keyboarding and computer navigation (type 25 wpm)
Good decision making skills
Basic Excel skills
Job ID 129582
# Positions 2
Location US - OK - Oklahoma City
Division OKC - Administrative Center