The Hertz Corporation Rental Management Liaison in Oklahoma City, Oklahoma

General Responsibilities:

Job Purpose:

Work with Insurance and outside companies to manage rental life in accordance with prescribed contract standards. Ensure quality of work is best in class while ensuring production standards are in accordance with departmental expectations.

Key Result Areas:

  • Use a 3rd party website to obtain rental coverages, authorizations and extensions

  • Handle inquiries from insurance adjusters as well as operations

  • Administer proper documentation to effectively communicate information to Hertz personnel regarding status of rental contracts

  • Update Hertz system as well as the 3rd party website

  • Handle all inquiries from insurance company as well as operations

  • Act as back up for other liaisons when assistance is needed with their workloads.

  • Report any problems/issues (i.e. system issues, work flows, etc ) to ensure continuous improvement and high level customer service is sustained

  • Maintain departmental production standards on a daily basis

  • Pass all quality audits within scope of departmental and insurance company standards

  • Ensure all rentals are managed in accordance with contractual standards.

  • Demonstrate professionalism when dealing with contacts

  • Maintain accurate and complete documentation of all activities

  • Respond to inquiries within 24 hours to maintain customer service

  • Other duties as assigned by supervisor and/or manager

Preferred Requirements :

  • HLE experience preferred, not required

  • Insurance business experience preferred, not require

  • Telephone contact experience in a business/office environment

  • Strong verbal and written communication skills

  • Strong decision making skills

  • Strong organizational and time management skills

  • Must be able to work independently as well as be a team player

  • Must be detail oriented

  • Working knowledge of Microsoft Office (emphasis Excel and Word)

  • Demonstrates ability to work well with others.

EEO/AA: Females/Minorities/Disabled/Vets

Job ID 131773

# Positions 1

Location US-OK-Oklahoma City

Category Administrative/Clerical

Division OKC - Technology Center