The Hertz Corporation Rental Management Liaison in Oklahoma City, Oklahoma

General Responsibilities:

Job Purpose:

Work with Insurance and outside companies to manage rental life in accordance with prescribed contract standards. Ensure quality of work is best in class while ensuring production standards are in accordance with departmental expectations

Key Result Areas:

  • Ensure contractual obligations for rental administration are met including proper set-up and proper utilization of authorized rental days.

  • Handle inquiries from insurance adjusters as well as operations.

  • Administer proper documentation to effectively communicate information to Hertz personnel regarding status of rental contracts

  • Cross train in all departmental functions.

  • Act as back up for other liaisons when assistance is needed with their workloads.

  • Report any problems/issues (i.e. system issues, work flows, etc ) to ensure continuous improvement and high level customer service is sustained.Maintain departmental production standards on a daily basis.

  • Pass all quality audits within scope of departmental standards.

  • Ensure all rentals are managed in accordance with contractual standards.

  • Other duties as assigned by management.

Mandatory Requirements:

  • Must possess keyboarding skills

  • Strong verbal and written communication skills (written exercise given)

  • Strong decision making skills

  • Strong organizational and time management skills

  • Must be able to work independently as well as be a team player

  • Must be detail oriented

Preferred Requirements :

  • General understanding of Insurance Replacement business.

  • Working knowledge of Microsoft Office (Excel, Word and Access)\

  • Experience with frequently used Hertz Systems including HLES, HIRS, GAR and CarrentEEO/AA: Females/Minorities/Disabled/Vets

Job ID 137363

# Positions 1

Location US-OK-Oklahoma City

Category Administrative/Clerical

Division OKC - Technology Center