The Hertz Corporation Lot Agent (Orlando) in Orlando, Florida

General Responsibilities:

Responsible for monitoring car supply and cleanliness; maintaining adequate car model mixes; providing customer service by directing customers to assigned vehicle and assisting with car lot exit process, and communicating with various employee groups regarding fleet availability.

  • Monitor car supply and cleanliness, maintain adequate model mixes to meet demand and ensure efficiency in the rental process; ensure security of vehicles and placement on lot is accurate.

  • Provide customer service by directing customers to assigned vehicles, assisting with vehicle upgrades and/or exchanges, and receive and respond to customer complaints using the PONA (Path of Non Adjustment) process and direct customer complaints/issues to supervisor, if necessary.

  • Assist with car lot exit process by checking customer identification, rental agreement paperwork and vehicle asset number tags to ensure appropriate and timely exit/movement.

  • Communicate and coordinate with management, RSAs and Expedited Gate Agent regarding fleet availability; coordinate vehicle wait situations as necessary.

  • Receive and enter change of car status and grounding dates into computer system; research and complete non-revenue entries.

  • Distribute new car keys for customers and employees.

  • Perform related responsibilities as required or assigned.

Mandatory Requirements:

Educational Background:

  • High School Diploma or equivalent

Professional Experience:

  • At least 1 year customer service experience

  • 1 year of car rental experience preferred.

Knowledge /Skills:

  • Knowledge of car rental operation

  • Knowledge and skill in the operation of car rental software and hardware

  • Ability to type and perform accurate data entry

  • Good organizational skills with the ability to write clearly and concisely

  • Ability to understand and follow oral and written directions

  • Ability to process all paperwork according to policies and procedures

  • Ability to manage stressful and unusual situations while maintaining good customer relation

  • Ability to speak and understand English

  • Valid driver’s license as required by State

Dollar Thrifty Automotive Group is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.

EEO/AA: Females/Minorities/Disabled/Vets

Job ID 129483

# Positions 1

Location US - FL - Orlando

Category Administrative/Clerical

Division DTAG