The Hertz Corporation Lot Agent in Orlando, Florida
Responsible for monitoring car supply and cleanliness; maintaining adequate car model mixes; providing customer service by directing customers to assigned vehicle and assisting with car lot exit process, and communicating with various employee groups regarding fleet availability.
Monitor car supply and cleanliness, maintain adequate model mixes to meet demand and ensure efficiency in the rental process; ensure security of vehicles and placement on lot is accurate.
Provide customer service by directing customers to assigned vehicles, assisting with vehicle upgrades and/or exchanges, and receive and respond to customer complaints using the PONA (Path of Non Adjustment) process and direct customer complaints/issues to supervisor, if necessary.
Assist with car lot exit process by checking customer identification, rental agreement paperwork and vehicle asset number tags to ensure appropriate and timely exit/movement.
Communicate and coordinate with management, RSAs and Expedited Gate Agent regarding fleet availability; coordinate vehicle wait situations as necessary.
Receive and enter change of car status and grounding dates into computer system; research and complete non-revenue entries.
Distribute new car keys for customers and employees.
Perform related responsibilities as required or assigned.
- High School Diploma or equivalent
At least 1 year customer service experience
1 year of car rental experience preferred.
Knowledge of car rental operation
Knowledge and skill in the operation of car rental software and hardware
Ability to type and perform accurate data entry
Good organizational skills with the ability to write clearly and concisely
Ability to understand and follow oral and written directions
Ability to process all paperwork according to policies and procedures
Ability to manage stressful and unusual situations while maintaining good customer relation
Ability to speak and understand English
Valid driver’s license as required by State
Dollar Thrifty Automotive Group is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.
Job ID 129483
# Positions 1