The Hertz Corporation Full Time- Customer Service Specialist - 6/5 (2nd shift) in Phoenix, Arizona
Are you sales driven? Do you like to challenge yourself to achieve new goals every day? Do you like to be appreciated for your ability to provide helpful, quality service and sales while enhancing the customer’s experience? Do you have the ability to handle difficult situations, with great tact and charm?
The Customer Service Specialist is fast paced, sales driven, inbound call canter position . This service allows customers to go to a rental kiosk at a number of locations (on airport and off airport) across North America and get assistance with their car rental through a live video interaction with our Customer Service Specialist. You are now standing virtually in front of a customer that could be hundreds or thousands of miles away ….just another innovative program HERTZ has implemented
Full time position - 2nd shift/ must be flexible to work any shift including days, evenings, weekends and holidays!!! Training will be for 5 weeks/ Mon-Fri from 1PM - 9:30PM (40 hrs per week).
Responsibilities include creating a pleasant customer experience by greeting and engaging customers through a state of the art video link , completing rental transactions expeditiously, selling optional coverages, upgrades, and fuel options, as well as resolving complaints and ensuring overall satisfaction. The Customer Service Specialist commitment to achieving incremental sales and providing first-class service will further Hertz’ growth and profitability.
Maximize margin by up-selling customers to higher-priced services and ancillary products to accomplish individual and team revenue-management goals.
Ensure a positive customer experience by effective management of the rental process to include qualifying the renter and completing contracts.
Support achievement of sales and margin goals by working closely with staff and Team Performance Leader(s) on assigned tasks and ad hoc duties or projects.
Protect company assets through adherence to company policies and procedures.
Communicate to Management all relevant customer feedback to facilitate on-going changes in our service and prices to drive continuous improvement within our Operations.
*Retention bonus opportunity- $4,000* $1000 after 60 days of employment, additional $1000 after 90 days of employment and an addition $2000 after 180 days of employment! Certain restrictions apply
Department hours are: 7 days a week - 10AM- Midnight. Must be flexible to work within these time frames; 40hrs a week; possible overtime available._
Applicants must have excellent customer service skills, excellent oral communication skills
Minimum 1 year sales and customer service experience
Proficient in navigation of computer application and possess typing proficiency
Ability to project a professional appearance
Ability to effectively engage in verbal interaction with customers from diverse backgrounds
Proficiency in working with diverse computer applications.
Ability to read and understand driving directions and maps
All internal transfers from Agent to Specialist positions will be lateral, unless otherwise mentioned in the interview.
Preferred Requirements :
Hertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.
Job ID 131946
# Positions 6
Location US - AZ - Phoenix
Category RAC Operations