The Hertz Corporation Transportation Specialist in Pico Rivera, California

General Responsibilities

The Transportation Specialist is an essential member of the Hertz Local Edition team. As a brand ambassador, the Transportation Specialist will be facilitating the fastest, easiest, and most valued rental car experience to Lyft and/or Uber drivers

  • Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures.

  • Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to our customers.

  • Ensure optimal operational efficacies to provide customers the best rental car experience

  • Work in a fast paced environment, while providing helpful customer service that enhances the customer’s rental experience.

  • Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more.

  • Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections.

  • Assist customers with various post rental inquiries that involve the rental and billing process

Mandatory Requirements

Educational Background:

High school diploma (or equivalent)

Professional Experience:

  • Ability to work in a fast paced environment with a variety of tasks.

  • Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills.

  • Previous customer service.

  • Strong time management and organizational skills are required

  • Computer literate and detailed orientated.

  • Must have a valid driver's license, be 20 years of age, with an acceptable driving record

Knowledge:

  • Customer service resolution practices

  • Excellent communication techniques

  • Sales Management/Coaching ability

Skills:

  • Demonstrate good written and oral communication skills.

  • Work in a fast paced environment with a variety of tasks. Excellent organizational and time management skills.

  • Demonstrate professionalism and interpersonal skills.

  • Show a high level of ownership, accountability and initiative.

  • Proven experience of working well within a team.

  • Ability to work flexible shifts including weekends and holidays; and work overtime as required.

  • Willing to work outdoors during all weather conditions.

  • Assist with special administrative projects when needed.

  • Ability to stand for long periods of time.

  • Ability to communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.

Hertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.

EEO/AA: Females/Minorities/Disabled/Vets

Job ID 133110

# Positions 1

Location US-CA-Pico Rivera

Category RAC Operations

Division HLE