The Hertz Corporation Customer service Rep - 20 hours - Southampton in Southampton, United Kingdom
Please note this is a casual key time worker role. Working 20 hour`s a week paying £7.90 an hour.
Hertz started as a 12 car operation in Chicago in 1918, and has since grown into one of the world’s leading car rental companies with over 9000 corporate and franchise locations throughout approximately 140 countries. The secret of our success is no secret, really - it lies in providing rewarding career paths, fostering personal achievement and celebrating our collective success. Being a world leader takes talent, a clear vision of the road ahead, a driving passion for excellence, but most of all, great people.
Across the UK we employ 1,400 people with over 30 different nationalities
Reporting to the Branch Manager, this is a demanding role with the key focus being on providing excellent customer service, and for individuals who strive in a very busy environment.
Effectively service customer needs providing the highest levels of quality to all customers.
Emphasis on selling and revenue maximisation on core products such as Collision Damage Waiver, Theft Protection, Personal Accident Insurance, Fuel Purchase Option and Upsells.
Ability to plan and prioritise all aspects of our D&C business
Developing new business
Effectively operate TAS system
Complete all rentals, re –rents, reservations and quotations in accordance with Hertz procedures and policies
Answer all telephone calls in accordance with Hertz policy
Liaise with various Hertz departments such as Distribution
Action overdues daily and ensure follow up is in accordance with correct Hertz procedure
Flexible attitude and ability to assist in all areas of the branch as needed
Previous customer service experience and strong sales skills.
Ability to work in a fast paced environment with a variety of tasks.
Ability to demonstrate professionalism, enthusiasm, and outstanding communication
Proficiency in English.
Excellent organisational and time management skills
Good communication skills both written and oral
Ability to work well as a team with 100% customer focus
Excellent telephone manner is essential
Passion for Customer Service
Trust & Integrity
Agility & Adaptability
Flexibility to work· days, nights, weekends, and holidays.
An enthusiastic, flexible and positive attitude towards selling
Job ID 135654
# Positions 1
Category RAC Operations