The Hertz Corporation HR Support Specialist - French Market in Swords, Ireland
Hertz started as a 12 car operation in Chicago in 1918, and has since grown into the world’s leading car rental company with over 11,000 locations throughout 140 countries. The secret of our success is no secret, really - it lies in providing rewarding career paths, fostering personal achievement and celebrating our collective success. Being # 1 takes talent, a clear vision of the road ahead, a driving passion for excellence, but most of all, great people.
Our European Service Centre office based in Swords Dublin employs approximately 900 people with over 29 different nationalities and we’re currently looking for a French speaking HR Support Specialist (preferably with fluent German or Spainsh or Italian) to join the HR Employee Care Centre team of 14.
What is this role all about?
HR Support Specialist is responsible for responding to all incoming inquiries from employees, managers, HR team members, and former employees and be seen as the first point of contact for the HR department. The role also includes project work, escalations and training.
Primary Duties and Responsibilities
Respond, research and resolve HR related issues or inquiries received through various medium, in a timely manner & in accordance with call/service centre standards.
Provide solutions to employees but also education to the organisation on self-service options available to them.
Maintain documentation of all incoming inquiries and keeps detailed notes on actions taken. Will be responsible for having a general understanding of policy and procedure and be able to help others navigate these (i.e.: New Hire Process, HR Policies and Procedures, benefits inquiries, Long term absence, HR reporting, HR file maintenance, HR website maintenance/updating)
Partner with HR leadership across Europe to identify opportunities to enhance employee experience and build additional HR efficiencies
Maintaining electronic and physical personnel records in accordance with records retention policies and departmental policy and procedure.
What do we need from you?
Third level educational level required in Business or Human Resource Studies preferable
Typically one year of experience in a Contact Centre or Administration background and preferably in a HR environment
Strong computer skills including experience with MS Word, Excel, Powerpoint
Experience with HRIS systems a plus
Strong customer service acumen, positive attitude and initiative
Excellent communication and interpersonal skills
Strong time management and organisational skills
Ability to work in a fast paced environment
Excellent team player with willingness to support other markets as needed
High level of focus and attention to detail and accuracy in a repetitive environment
Native standard oral and written French essential with fluent English
Fluency in one or more of these languages German, Spanish or Italian highly preferable
We will offer successful candidates who are overseas a relocation package. In return for your hard work and dedication, you will be rewarded with excellent career opportunities, training & development, a range of Benefits and Incentives such as: Canteen, Gym, staff discount programme and many more.
If you believe you have the skills and experience required to succeed within this challenging role in an established organisation please APPLY NOW
Job ID 140291
# Positions 3
Category Human Resources
Division HESC Support Services