The Hertz Corporation HR Support Specialist in Swords, Ireland

General Responsibilities:

Hertz started as a 12 car operation in Chicago in 1918, and has since grown into one of the world's leading car rental company with over 11,000 locations throughout 140 countries. The secret of our success is no secret, really - it lies in providing rewarding career paths, fostering personal achievement and celebrating our collective success. Being a world leader takes talent, a clear vision of the road ahead, a driving passion for excellence, but most of all, great people.

We are currently looking for a HR Support Specialist to join our HR Employee Care Centre team of 13 and this role will support our European Service Centre based in Swords Dublin that employs approximately 900 people with over 29 different nationalities.

What is this role all about?

The HR Support Specialist will be responsible for responding to all incoming inquiries from employees, managers, HR team members, and former employees and be seen as the first point of contact for the HR department. The role also includes project work, escalations and training.

Primary Duties and Responsibilities

  • First point of contact for all HR Queries from our Employees based in the European Service Centre Swords.

  • Responsible for all HR administrative tasks i.e, issue Contracts, HRMS System Updates & Maintenance, Onboarding documentation, Process Employee Life Cycle Changes etc.

  • Respond, research and resolve HR related issues or inquiries received through various medium, in a timely manner & in accordance with call/service centre standards.

  • Provide solutions to employees but also education to the organisation on self-service options available to them.

  • Maintain documentation of all incoming inquiries and keeps detailed notes on actions taken. Will be responsible for having a general understanding of policy and procedure and be able to help others navigate these (i.e.: New Hire Process, HR Policies and Procedures, benefits inquiries, Long term absence, HR reporting, HR file maintenance, HR website maintenance/updating).

  • Partner with HR leadership across Europe to identify opportunities to enhance employee experience, build additional HR efficiencies and drive Process Improvements.

  • Actively participate in HR related Projects.

  • Support all internal, external & SOX HR Audits.

  • Maintain electronic and physical personnel records in accordance with records retention policies and departmental policy and procedure.

  • Be a support for other Markets as required.

Essential Requirements:

What do we need from you?

  • Native standard oral and written English mandatory

  • Fluency in one or more of the following languages i.e Italian, German, French, Spanish or Dutch - a definite advantage.

  • Third level educational level in Business or Human Resource Studies essential

  • Minimum 1 year of experience in a HR environment essential

  • Strong computer skills including experience with MS Word, Excel, Powerpoint, Outlook

  • Experience with HRIS systems

  • Strong customer service acumen, positive attitude and initiative

  • Excellent communication and interpersonal skills

  • Strong time management and organisational skills

  • Ability to work in a fast paced environment

  • Excellent team player with willingness to support other markets as needed

  • High level of focus and attention to detail and accuracy in a repetitive environment

We will offer successful candidates who are overseas a relocation package. In return for your hard work and dedication, you will be rewarded with excellent career opportunities, training & development, a range of Benefits and Incentives such as: Canteen, Gym, Staff discount programme, Occupational Health Service, Free Parking, Internet Cafe and many more.

If you believe you have the skills and experience required to succeed within this challenging role in an established organisation please APPLY NOW

Job ID 135660

# Positions 1

Location IE-Swords

Category Human Resources

Division HESC Support Services