The Hertz Corporation Rent to Buy Agent - French Market in Swords, Ireland

General Responsibilities:

Hertz started as a 12 car operation in Chicago in 1918, and has since grown into the world’s leading car rental company with over 11,000 locations throughout 140 countries. The secret of our success is no secret, really - it lies in providing rewarding career paths, fostering personal achievement and celebrating our collective success. Being # 1 takes talent, a clear vision of the road ahead, a driving passion for excellence, but most of all, great people.

Our European Service Centre office based in Swords Dublin employs approximately 900 people with over 29 different nationalities and we’re currently looking for a Rent to Buy Agent to join the Rent to Buy team of 10.

What is this role all about?

The Rent to Buy Agent - French Speaker will be responsible for handling day-to-day Rent2Buy activities, including but not limited to incoming calls & emails. Ensuring maintenance of confidential customer files. Achievement of established Service Level & Key Performance Indicators, maintaining continuous focus on timeliness, accuracy, efficiency, effectiveness, customer service and quality.

Primary Duties and Responsibilities

  • Administration – process any administration attached to the Rent2Buy product in accordance with the Countries laws & guidelines.

  • Sales –proactively supporting customer through the on-line Sales process

  • Ensuring that all incoming calls are answered and outbound calls placed as required with ‘customer satisfaction’ being the overall primary objective to warrant the provision of accurate and helpful information to answer questions regarding any queries in relation to Rent2Buy product & services

  • Email handling – responding to customer/Operations emails with general information on the product on services within the determined service level Agreement.

  • Liaising with the Country Operations team to keep them updated on any customer/process/vehicle/procedural issues.

  • Ensure all Customer information are accurately maintained.

  • Meeting or exceeding established departmental performance measurements including quality, customer satisfaction & productivity as established by management

Essential Requirements:

What do we need from you?

  • Educational level typically acquired through completion of secondary school.

  • Min 1-year Customer Service/Sales background or similar type of environment

  • Knowledge of proper customer relationship/customer service practices/direct sales practices.

  • Computer Litteracy

  • Fluency in French and English languages essential

  • Strong communication and interpersonal skills

  • Strong time management and organisational skills

  • Ability to recognize, research and resolve basic and complex escalated issues

We will offer successful candidates who are overseas a relocation package. In return for your hard work and dedication, you will be rewarded with excellent career opportunities, training & development, a range of Benefits and Incentives such as: Canteen, Gym, staff discount programme and many more.

If you believe you have the skills and experience required to succeed within this challenging role in an established organisation please APPLY NOW

Job ID 128856

# Positions 2

Location IE - Swords

Category Customer Service

Division HESC - Reservation Centre