The Hertz Corporation Customer Service Fleet Representative - French bilingual in Thornhill, Ontario

General Responsibilities:

Licensing Generalist & Driver Support Representative position provides the best customer service to our fleet managers and their drivers while supporting the Account Managers. This position is responsible for processing and reconciling all incoming provincial renewal notices, and communicating with Provincial offices and/ or brokers as it may relate to renewals, provincial changes, address changes and violations. Provide front line support to our client’s drivers which may includes such items as vehicle ordering, taxable benefit reporting, licensing issues, dealer related questions, create vehicle selectors, insurance card distribution, driver data changes, This position will communicate to the customers, drivers, account managers and Ministries by phone, email and CARE our Customer Relationship Management Tool.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Complete all licensing related functions such as renewals, provincial plate changes, updating the Ministry on customer corporate changes, creating and obtaining POA’s from clients auditing incoming registrations to ensure accuracy.

  • Process violations and 407ETR items. Manage and oversee the taxable benefit program for our clients and their drivers

  • Answering driver calls pertaining to a variety of questions regarding their company vehicle and programs they are enrolled in. Perform specific tasks on a regular basis, such as; utilizing Donlen’s systems to create vehicle selectors, process billing changes, generate reports, insurance card distribution, driver data changes.

  • Create and or process any applicable reports

  • Support Account Managers in serving Donlen’s customers through a variety of means: daily tasks, projects, internal issues resolution

  • Create and distribute driver packets

  • Must be able to manage stress levels during high call volume periods.

Utilize our internal issue tracking system – CARE- to follow through on customer inquiries and issues.

Mandatory Requirements :

Educational Background:

  • Bachelors degree or equivalent preferred

Professional Experience:

  • Minimum 3 years in the fleet industry required as it relates to licensing

  • Minimum 3 years in customer service preferred preferably in the fleet industry.

  • Bilingual (English/French)

Knowledge:

  • Bilingual preferred (English/French)

  • Excellent communication skills. This includes both spoken and written language skills, as well as typing proficiency (40 words/min)

  • Basic aptitude of the Microsoft Office applications – Word, Excel, Outlook is required.

Skills:

  • Excellent communication skills. This includes both spoken and written language skills, as well as typing proficiency (40 words/min)

  • Basic aptitude of the Microsoft Office applications – Word, Excel, Outlook is required.

  • Desire to Service customers, including understanding the nature of customer inquiries, determined next steps, and pursuing issues to successful completion.

  • Combination of teamwork and independence. In this role you will be a part of a customer service team, yet you will be asked to work independently to accomplish your tasks as well

Preferred Requirements :

Hertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.

EEO/AA: Females/Minorities/Disabled/Vets

Job ID 133603

# Positions 1

Location CA-ON-Thornhill

Posted Date 5/15/2017

Division Donlen