The Hertz Corporation Home-Based Call Center Sales Specialist (full-time) in Tucson, Arizona

General Responsibilities:

Earn additional bonuses of up to $4,800.00 during your first 8 months of employment on the Express Rent Team!

  • $300.00 guaranteed bonus after successful completion of training

  • $1,000.00 after 60 days of employment

  • $1,500.00 after 150 days of employment

  • $2000.00 after 240 days of employment

*please note certain restrictions do apply to your eligibility to earn these bonuses.

As a Home-Based Call Center Sales Specialist, you will assist customers with their vehicle selections and sell ancillary products (Fuel, Coverages, Upsells, Navigation, etc.) for the Hertz Corporation.

The Express Rent service allows customers to go to a rental kiosk at several locations (on airport and off airport) across North America and complete their car rental transaction through a live video interaction with our Home-Based Call Center Sales Specialists. You are now standing virtually in front of a customer that could be hundreds or thousands of miles away …just another innovative program HERTZ has implemented.

  • 5 weeks of virtual training M-F 1:00PM-9:30PM (Arizona Time Zone beginning September 5 th ).

  • You must have Cable internet/ 50 mbps download and 5 mbps upload

  • Upon completion of training must be flexible to work any shift including days, evenings, weekends and holidays!

Responsibilities include creating a pleasant customer experience by greeting and engaging customers through a state of the art video link, completing rental transactions expeditiously, selling optional coverages, upgrades, and fuel options, as well as resolving complaints and ensuring overall satisfaction. The Customer Service Specialist's commitment to achieving incremental sales and providing first-class service will further Hertz’ growth and profitability.

  • Ensure a positive customer experience by effective management of the rental process to include qualifying the renter and completing contracts.

  • Communicate to Management all relevant customer feedback to facilitate on-going changes in our service and prices to drive continuous improvement within our Operations.

  • Maximize margin by up-selling customers to higher-priced services and ancillary products to accomplish individual and team revenue-management goals.

  • Protect company assets through adherence to company policies and procedures.

  • Support achievement of sales and margin goals by working closely with staff and Team Performance Leader(s) on assigned tasks and ad hoc duties or projects.

Mandatory Requirements:

  • Applicants must have excellent customer service skills, excellent oral communication skills

  • Minimum 1 year sales and customer service experience

  • Proficient in navigation of computer application and possess typing proficiency

  • Ability to project a professional appearance

  • Ability to effectively engage in verbal interaction with customers from diverse backgrounds

  • Proficiency in working with diverse computer applications.

  • Ability to read and understand driving directions and maps

All internal transfers from Agent to Specialist positions will be lateral, unless otherwise mentioned in the interview.

Preferred Requirements :

Hertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.

EEO/AA: Females/Minorities/Disabled/Vets

Job ID 137469

# Positions 7

Location US-AZ-Tucson

Category Customer Experience

Division RAC