The Hertz Corporation Business Support Executive - Uxbridge in Uxbridge, United Kingdom
Business Support Executive - Uxbridge, West London
Hertz started as a 12 car operation in Chicago in 1918, and has since grown into one of the world’s leading car rental companies with over 9000 corporate and franchise locations throughout approximately 140 countries. The secret of our success is no secret, really - it lies in providing rewarding career paths, fostering personal achievement and celebrating our collective success. Being a world leader takes talent, a clear vision of the road ahead, a driving passion for excellence, but most of all, great people.
Our International Head Quarters based in Uxbridge employs approximately 350 people with around 25 different nationalities and we’re currently looking for a Business Support Executive.
What is this role all about?
The Business Support Executive works closely with the Corporate Sales Directors and Teams in all countries globally where Hertz is represented. The holder of this integral role is required to perform key tasks including administration, process management, document management and bid coordination. This position liaises primarily with various internal departments globally to complete all the back-office tasks ensuring deadlines are respected and the Sales Teams are able to maximise all opportunities to both win new business and to retain and grow our existing business.
Primary Duties & Responsibilities:
The primary duties and responsibilities for the role are:
European and Global Bids & Tender RFP Process Coordination
Complete corporate bids and tender documents (RFP, RFQ & RFI) with Rates and Terms & Conditions for European and globally held portfolio accounts and to assist in-country sales teams to gather data to complete country negotiated tenders
Create and update pricing proposals for accounts requiring pan-European rates.
Create and update account specific Global Agreement documents.
Production, distribution and management of the monthly Account Summary Report (ASR)
Proactive management of contract renewal schedule
Maintain accurate in-house system database of standard pricing for all participating markets
Coordinate aspects of standard contract pricing including annual review, renewal of the tiers and rate loading
Coordinate both rates and field implementation for large global accounts
Provide Rates and Terms & Conditions analysis to resolve invoice queries and assist with invoice audits
General administration support, day-to-day global query resolution, managing the group mailbox
In-House System testing for maintenance, rates calculator, functionality and enhancements.
Management and coordination of a Sales Library of information to support bids and tenders
Updating the International Sales Intranet Pages, corporate content and layout
Back-up responsibility for management of the Standard Corporate Terms & Conditions documents and the Global Agreement Master Document
Super User of the Salesforce system, dedicated to the commercial segment
Ad hoc production of reports and data analysis
Leadership and participation in sales projects completed to fixed deadlines
Back-up support for the Leisure Sales Support Coordinators
What do we need from you?
Minimum of two years’ experience working in sales or business support environment
Previous experience working in an international office desirable
Strong understanding of tendering and proposal process and the sales cycle
Previous experience of working with Salesforce CRM an advantage
Previous experience working with a range of different bespoke software and in-house systems
Previous experience working with customers an advantage
Previous Project Management experience an advantage
Fluency in English language – both written and oral
Advanced Excel – Vlookup and Pivot tables, calculation with formulas
PowerPoint skills with the ability to produce a professional presentation
Intermediate Microsoft Word
Strong mathematical and analytical skills – must be highly numerate and be able to calculate percentages. Good mental arithmetic skills essential
Microsoft Visio an advantage
Basic Web design and HTML an advantage
Good time management skills with ability to prioritise workload
Proficient communication skills with all levels of personnel from different countries and cultures
Good interpersonal and relationship building skills
Ability to respond to technical and complex tender requirements accurately and clearly
Logical thinking and a love of problem solving
Strong planning and organisational skills
Accuracy is essential
Excellent attention to detail
Positive, can-do attitude
Desire to learn and absorb knowledge and a willingness to share knowledge
Enjoys working with different systems and applying knowledge
Ability to work under pressure
Open and flexible attitude to change
Calm and determined approach to challenges
Both a good team player and has the ability to work alone
Comfortable participating in meetings and sharing knowledge and ideas.
A keen sense of urgency to ensure fast turnaround of requests without compromising on quality
In return for your hard work and dedication, you will be rewarded with excellent career opportunities, training & development, a range of Benefits and Incentives such as: Canteen, Gym, staff discount programme and many more.
Job ID 138167
# Positions 1
Category Sales - Sales Administration