The Hertz Corporation Business Support Executive - Uxbridge in Uxbridge, United Kingdom

General Responsibilities:

Business Support Executive - Uxbridge, West London

Hertz started as a 12 car operation in Chicago in 1918, and has since grown into one of the world’s leading car rental companies with over 9000 corporate and franchise locations throughout approximately 140 countries. The secret of our success is no secret, really - it lies in providing rewarding career paths, fostering personal achievement and celebrating our collective success. Being a world leader takes talent, a clear vision of the road ahead, a driving passion for excellence, but most of all, great people.

Our International Head Quarters based in Uxbridge employs approximately 350 people with around 25 different nationalities and we’re currently looking for a Business Support Executive.

What is this role all about?

The Business Support Executive works closely with the Corporate Sales Directors and Teams in all countries globally where Hertz is represented. The holder of this integral role is required to perform key tasks including administration, process management, document management and bid coordination. This position liaises primarily with various internal departments globally to complete all the back-office tasks ensuring deadlines are respected and the Sales Teams are able to maximise all opportunities to both win new business and to retain and grow our existing business.

Primary Duties & Responsibilities:

The primary duties and responsibilities for the role are:

  • European and Global Bids & Tender RFP Process Coordination

  • Complete corporate bids and tender documents (RFP, RFQ & RFI) with Rates and Terms & Conditions for European and globally held portfolio accounts and to assist in-country sales teams to gather data to complete country negotiated tenders

  • Create and update pricing proposals for accounts requiring pan-European rates.

  • Create and update account specific Global Agreement documents.

  • Production, distribution and management of the monthly Account Summary Report (ASR)

  • Proactive management of contract renewal schedule

  • Maintain accurate in-house system database of standard pricing for all participating markets

  • Coordinate aspects of standard contract pricing including annual review, renewal of the tiers and rate loading

  • Coordinate both rates and field implementation for large global accounts

  • Provide Rates and Terms & Conditions analysis to resolve invoice queries and assist with invoice audits

  • General administration support, day-to-day global query resolution, managing the group mailbox

  • In-House System testing for maintenance, rates calculator, functionality and enhancements.

  • Management and coordination of a Sales Library of information to support bids and tenders

  • Updating the International Sales Intranet Pages, corporate content and layout

  • Back-up responsibility for management of the Standard Corporate Terms & Conditions documents and the Global Agreement Master Document

  • Super User of the Salesforce system, dedicated to the commercial segment

  • Ad hoc production of reports and data analysis

  • Leadership and participation in sales projects completed to fixed deadlines

  • Back-up support for the Leisure Sales Support Coordinators

What do we need from you?

  • Minimum of two years’ experience working in sales or business support environment

  • Previous experience working in an international office desirable

  • Strong understanding of tendering and proposal process and the sales cycle

  • Previous experience of working with Salesforce CRM an advantage

  • Previous experience working with a range of different bespoke software and in-house systems

  • Commercial awareness

  • Previous experience working with customers an advantage

  • Previous Project Management experience an advantage

Knowledge:

  • Fluency in English language – both written and oral

  • Advanced Excel – Vlookup and Pivot tables, calculation with formulas

  • PowerPoint skills with the ability to produce a professional presentation

  • Intermediate Microsoft Word

  • Strong mathematical and analytical skills – must be highly numerate and be able to calculate percentages. Good mental arithmetic skills essential

  • Microsoft Visio an advantage

  • Basic Web design and HTML an advantage

Skills:

  • Good time management skills with ability to prioritise workload

  • Proficient communication skills with all levels of personnel from different countries and cultures

  • Good interpersonal and relationship building skills

  • Ability to respond to technical and complex tender requirements accurately and clearly

  • Logical thinking and a love of problem solving

  • Strong planning and organisational skills

  • Accuracy is essential

  • Excellent attention to detail

Personality Traits:

  • Customer focused

  • Positive, can-do attitude

  • Desire to learn and absorb knowledge and a willingness to share knowledge

  • Enjoys working with different systems and applying knowledge

  • Ability to work under pressure

  • Open and flexible attitude to change

  • Calm and determined approach to challenges

  • Both a good team player and has the ability to work alone

  • Comfortable participating in meetings and sharing knowledge and ideas.

  • A keen sense of urgency to ensure fast turnaround of requests without compromising on quality

  • Proactive

  • Self-motivated

In return for your hard work and dedication, you will be rewarded with excellent career opportunities, training & development, a range of Benefits and Incentives such as: Canteen, Gym, staff discount programme and many more.

Job ID 138167

# Positions 1

Location GB-Uxbridge

Category Sales - Sales Administration

Division HEL