The Hertz Corporation Fleet Supervisor - Gatwick Airport in United States
Hertz started as a 12 car operation in Chicago in 1918, and has since grown into one of the world’s leading car rental companies with over 9000 corporate and franchise locations throughout approximately 140 countries. The secret of our success is no secret, really - it lies in providing rewarding career paths, fostering personal achievement and celebrating our collective success. Being a world leader takes talent, a clear vision of the road ahead, a driving passion for excellence, but most of all, great people.
Across the UK we employ 1,400 people with over 30 different nationalities and we’re currently looking for a Fleet Supervisor to join our team at Gatwick Airport.
The job purpose of the Fleet Supervisor is to manage the daily operations of the instant return team, to control, drive and monitor the damage collection and tracking process along with any admin related functions.
To liaise with and Supervise the operations of Assured Valeting
Conduct vehicle quality and VPI Audits as directed by the Fleet Manager.
Maintain the expected standards in the car park, specifically the parking and management of the terminal car park.
Efficient removal of non rentable cars from the rental car park.
Ensure that adequate staff cover is maintained on Instant Return at all times.
Supervise staffing levels, attendance and work standards for the Instant Return Teams day to day, specifically:
Use of the Instant Return machine and the % penetration achieved
IEOR penetration by individual team members
Dialogue with the renter at return to explain charges and IEOR
Low Mileage rental fuel charging penetration achieved by individual Instant Return agents
Damage identification and charging procedures
Manage and display monthly performance charts based on key KPI’s
Ensure all Instant Return staff adhere to Grooming and Uniform Standards at all times.
Ensure that all staff are effectively and correctly processing damage claims.
Ensure that all relevant paperwork and documentary evidence to support damage claims are processed.
Liaise with HCM and Customer relations over disputed damage claims, providing the necessary documentation as required
Work with the Fleet Supervisor and Administrative Assistant to ensure that targets for Missed damage from the IR team are met and improved on a continual basis.
Provide excellent customer service to all customers.
Be aware of new and/or updated procedures or policies.
Meet the Hertz grooming and uniform standard.
Action customer complaints and queries and to either resolve the complaints or pass them over to a senior member of staff if necessary.
Present the correct image of Hertz at all times.
Ensure that all Hertz assets are kept secure and that any breaches of security are reported immediately to the Fleet & Facilities Manager.
Observe Health & Safety procedures and regulations.
Previous people management, sales and customer service experience.
Enthusiastic, flexible and positive attitude towards selling.
Good communication and interpersonal skills
Ability to demonstrate organisational and time management skills
Planning & Organisation skills
Demonstrates flexibility and able to work within demanding business environment
In return for your hard work and dedication, you will be rewarded with excellent career opportunities, training & development, a competitive Incentive package; staff discount programme and many more.
If you believe you have the skills and experience required to succeed within this challenging role in an established organisation please APPLY NOW
Job ID 135158
# Positions 1
Category Fleet Operations