The Hertz Corporation TNC Territory Manager in Cicero, Illinois
The Transportation Territory Manager is an essential member of the Hertz Local Edition team. As a brand ambassador, the Transportation Territory Manager will be facilitating the fastest, easiest, and most valued rental car experience to Lyft and/or Uber drivers.
Responsibilities will include direct interaction with internal and external TNC stakeholders, to include working collaboratively to drive program execution and achieve specified key performance indicators (KPIs).
Work in conjunction with TNC partner representatives for program planning and process improvement, to drive high levels of customer service (NPS), and reduce fleet downtime.
Partner with internal Fleet COEs to match supply of approved TNC vehicles to TNC customer demand, in line with contract commitments and goal of >90% utilization.
Lead direct employee training / coaching efforts in Hertz locations to introduce TNC programs in defined markets, and hold follow-up sessions to manage program objectives.
The TNC Territory Manager is also required to manage resources to ensure that solutions are developed and delivered in a manner designed to ensure maximum benefits to the business and organization. This may include partnering with local Hertz Operations management to ensure appropriate staffing levels and program parameter adherence.
Work with relevant business sponsors to define and shape projects, ensuring that they are aligned with both business and domain strategies.
Manage competing priorities and dependencies, liaise with Operations management, other TNC Territory Managers, and program Project Managers to ensure optimum usage of all resources.
Manage the program’s budget, monitoring expenditures and costs against this budget, and deliver to agreed costs.
Ensure schedules, time estimates, and detailed project plans are provided for all deliverables, including risk assessments and opportunities.
Track project milestones, identify problem areas before they impact the project and/or operation, and coordinate corrective actions and establishing escalation procedures.
Recommend solutions to business problems identified and plans for implementation to avoid negative business impacts before they occur.
Manage project communication with key stakeholders in all relevant areas of the business, and provide communication of progress as required.
Set objectives and provide direction, advice and motivation to assigned project delivery teams.
Collaborate with the design, development teams to ensure that the business requirements are properly defined, developed and deployed to the relevant business customer’s satisfaction.
Ensure compliance with policies and standards.
Maintain and develop relationships with existing and potential supplier partners and vendors.
Carry out post implementation reviews of all programs / projects to ensure that original goals / requirements are being met.
Contribute to the planning, budgeting and overall management of the project.
Bring forward new and more efficient ways to run our business and deliver the right products and services to our customers faster and at a lower cost.
Drive change from within to improve customer satisfaction and use teamwork to tackle problems.
Bachelor’s Degree preferred
Ability to work in a fast paced environment with a variety of tasks.
3-5 years previous Operations and/or equivalent Project Management experience with direct experience in Hertz Local Edition programs
Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills.
Previous customer service.
Strong time management and organizational skills are required
Computer literate and detailed orientated.
Must have a valid driver's license, be 20 years of age, with an acceptable driving record
Customer service resolution practices
Excellent communication techniques
Sales Management/Coaching ability
Demonstrate good written and oral communication skills.
Work in a fast paced environment with a variety of tasks. Excellent organizational and time management skills.
Demonstrate professionalism and interpersonal skills.
Show a high level of ownership, accountability and initiative.
Proven experience of working well within a team.
Ability to work flexible shifts including weekends and holidays; and work overtime as required.
Willing to work outdoors during all weather conditions.
Assist with special administrative projects when needed.
Ability to stand for long periods of time.
Ability to communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.
Passion for Customer Service & Stakeholder Success
Agility & Adaptability
Trust & Integrity
Uses Insightful Judgement
Hertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.
Job ID 148324
# Positions 1
Category RAC Operations
Position Type Regular Full Time