The Hertz Corporation Site Director in Columbus, Ohio
As the Site Leader (SL), you will manage the key areas of operations and customer service for the Dollar/Thrifty brand. You will strive to create a positive customer experience by leading and coaching your team to ensure that they are offering exceptional products, services and vehicle choices while expediting each step of the rental process. Emphasis will be given in providing the highest standard quality and service to Dollar and/or Thrifty’s most loyal and valued customers. Your team will work to ensure vehicles quickly and efficiently flow from IR through VSA to stalling. You will lead your team to the highest level of performance by ensuring that the right vehicles are properly accounted for, cleaned and stalled ready for our customers. You will ensure superior levels of customer vehicle cleanliness and will instill a quality mindset in all members of the operations team including outside third-party vendors. You will also take responsibility and maintain quality control of the site fleet and work with other sites to adjust the fleet as required. As the Site leader, you will serve as the third level of escalation for customer issues and work to resolve outstanding issues and coach your team how to deliver the highest level of customer service.
To be a great Operations Leader, you need:
An ability to understand the movement and flow of vehicles from IRR to VSA to Maintenance as needed.
The ability to analyze and to understand the impact of hourly reservations and the ability to make adjustments throughout the day
A deep desire to be innovative by being able to spot trends and develop creative solutions that improve overall operations and drives both quality and revenue
An ability to remain level headed and calm with both customers and employees as you assist them
An ability to be a Dollar and/or Thrifty Brand Ambassador at all times as you seek to create a positive environment and solutions that generate continued customer and employee loyalty
Bachelor’s degree level is preferred (Associate level is accepted), but someone who is able to demonstrate the requisite behaviors and with the right level of experience (below) will also be considered.
Proven track record of being an effective leader and coach to others. An operational background in car rental is necessary, as is the need to have undertaken at least 3 functional Manager roles – so they have a good comprehension of both operational and customer facing functions within the location. Attitude and the right behaviors are more important, as is the requisite level of capability to manage in a tough, fast moving operation.
Strong management, communications, interpersonal relationship, customer service, problem solving, fleet management, and sales skills
Strong strategic planning and analytical skills including the ability to forecast demand and utilization
Strong logistic ability to understand fleet movement
Deliver great outcomes, consistently: Deliver exceptional outcomes (for our customers) and motivate others to do the same:
Innovate at our core: Turn ideas into pragmatic, commercial, customer-focused solutions; Show deep curiosity (so show a willingness to learn)
Grow incredible talent: Create opportunities for people to learn and grow
Lead authentically: Show confidence and humility (remain level headed at all times); Own and learn from your mistakes, then move on; Speak up and make the tough calls when needed
Align people: provide clear context and direction on goals and expectations
In addition, mobility is helpful as it is common to require individuals to move to different geographic locations to gain experience at different airport locations, especially for those who wish to pursue a more senior management career within Dollar Thrifty.
Dollar Thrifty is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.
Dollar Thrifty is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Dollar Thrifty is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.
Job ID 166393
# Positions 1
Category RAC Operations
Position Type Regular Full Time