The Hertz Corporation Operations (Customer Service) Manager, DFW Airport in Dallas, Texas
As a Function Manager (FM) you will be given the opportunity to further hone your management and leadership skills while driving results across one or more areas of operations. You will be assigned specific area(s) such as IR, Counter, Gold/Exit Gate, or Bus.
As a Functional Manager you will work on the day-to-day aspects of the rental car business while using superior management, leadership and customer service skills. You will work with a wide range of employees, customers, vendors, and third party contractors to achieve the overall results and goals for your area of operations. You are responsible for managing a unionized and/or non-unionized workforce, delivering quality customer service, increasing sales and revenue, scheduling adequate staff coverage, handling escalated customer issues and requests, recruiting new employees and providing them with training. You will be an expert in all of Hertz products and services and will coach employees how to improve their ability to sell and meet customer needs. Additionally, depending on your assigned area you will be responsible for the rental fleet at your location including staying aware of hourly reservations, return counts, vehicle make and model availability, preventative maintenance schedules, etc. to achieve the greatest revenue and profitability
To be a Great FM you need:
Commitment to developing and learning a wide variety of skills so that you can advance to higher levels at Hertz
A desire to grow with Hertz including a willingness to live and work in a number of different cities throughout the United States
A deep desire to work with and lead others as a team to build a business that is both fast paced and continually improving
An ability to manage all aspects of the rental car business from Customer Service, Sales, Fleet Management, Maintenance, Vehicle Service, Vehicle Replenishment and Financial Analysis
An ability to remain level headed and calm with both customers and employees as you assist them through challenging situations
An ability to be a Hertz Brand Ambassador at all times as you seek to create a positive environment and solutions that generate continued customer and employee loyalty
Hours of operation are 24/7. Evening shift required and will likely be 5pm - 2am including weekends. Schedule will likely fluctuate based on needs of the business.
Strong management, communications, interpersonal relationship, customer service, problem solving, fleet management, and sales skills
Strong planning and logistical skills
An Associate’s Degree required and a four-year degree is preferred for this role
Hertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.
Hertz is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Hertz is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.
Job ID 180329
# Positions 1
Category RAC Operations
Position Type Regular Full Time