The Hertz Corporation Contact Centre Agent Spanish Market in Dublin, Ireland

General Responsibilities

Interview dates : Immediate

Start Dates:02/07/2018

Relocation package offered and no need to fly for an interview for candidates overseas as we can accommodate video interviews

As a Contact Centre Agent you will be responsible for providing exceptional customer service and sales services to incoming customer calls to ensure the continued growth and profitability of Hertz products. Working in a friendly multi-lingual customer service team you will work in a fast paced environment as you aim to constantly go above and beyond for our customers

Our European Service Centre office based in Swords Dublin employs approximately 900 people with over 29 different nationalities and we’re currently looking for numerous Contact Centre / Customer Service Agents to join the Customer Service department of 400

What you'll do

  • Receive incoming calls from the market, whilst converting the maximum number of these calls and enquiries into sales.

  • Sell Hertz products and services where appropriate to ensure that more and more customers are aware of and involved in Hertz loyalty programmes.

  • Achieve performance targets (sales, call-handling and quality) as set out by the Manager and Team Leaders.

  • Track all reservations on-request and provide the customer with a timely and efficient response.

What's in it for you

  • Relocation package and assistance from our cool relocation team

  • Free on-site Doctor, Nurse and Physiotherapy services

  • Pension scheme

  • Discount on private health Insurance

  • On-site Gym

  • Subsidised staff restaurant

  • Sports and Social Club

  • Language classes

  • Training and development programmes

  • Incentives

  • Staff Car Rental and Sales discount

  • Free Parking

What you'll need

  • Previous experience in a sales, customer service or contact centre environment

  • Fluency in Spanish and good level of English essential

  • Strong Sales Skills, persuasive, "selling" (rather than "telling")

  • Excellent problem solving skills and ability to prioritise

  • Ability to work in a Fast-paced environment

  • Socially-focused; with "how can I help you?" attitude

  • Good Team Player with ability to build and maintain relationships

  • Leaving Certificate or equivalent education standard required

About Us

Hertz Global has an exciting portfolio of rental car brands – including Hertz, Dollar, Thrifty and Firefly, as well as Donlen. We are one of the largest worldwide airport vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

We want our employees to feel inspired and empowered. Everyone is encouraged to contribute to building an atmosphere where people feel proud of where they work, what they do and how they contribute. Every employee has the chance to spearhead ground-breaking work in a fully collaborative environment, providing them a stimulating and enriching career experience.

Our mission is to be the preferred rental car company and you have the opportunity to help steer this mission. Get in touch today and APPLY NOW

View the video web link which showcases the roles we recruit across Europe

Job ID 157173

# Positions 2

Category Worldwide Reservations

Division HESC - Reservation Centre

Position Type Regular Full Time