The Hertz Corporation GDS & Internet Helpdesk Agent-German Market in Dublin, Ireland
Hertz started as a 12 car operation in Chicago in 1918, and has since grown into one of the world’s leading car rental companies with over 9000 corporate and franchise locations throughout approximately 140 countries. The secret of our success is no secret, really - it lies in providing rewarding career paths, fostering personal achievement and celebrating our collective success. Being a world leader takes talent, a clear vision of the road ahead, a driving passion for excellence, but most of all, great people.
Our European Service Centre office based in Swords Dublin employs approximately 900 people with over 29 different nationalities and we’re currently looking for a Helpdesk Agent to join the Helpdesk team of 10.
What is this role all about?
The Helpdesk Agent is responsible to handle all incoming enquiries from customers reserving the Hertz products through the GDS (Global Distribution Systems) and Hertz Websites
Primary Duties and Responsibilities
To answer all calls in relation to the sale of Hertz Products on the GDS (Sabre, Galileo, Amadeus, Worldspan) and the Hertz websites to ensure that customer queries are handled effectively and professionally.
To answer all GDS queue messages from Travel Agents and Airlines to ensure a high quality of service to the Travel Trade .
Daily email handling according to defined turnaround times thus ensuring an efficient service to our web customers.
To log calls according to the defined Hertz procedure so that root cause analysis of common problems can be determined.
What do we need from you?
Must possess effective communication skills, both written and verbal (including professional telephone manner)
Evidence of exhibiting excellent customer service skills and effective team work
Excellent standard of English & Fluency in German
Must be able to work under pressure with minimum supervision
Ability to handle various different systems
Experience in the Travel Industry is preferable
We will offer successful candidates who are overseas a relocation package. In return for your hard work and dedication, you will be rewarded with excellent career opportunities, training & development, a range of Benefits and Incentives such as: Canteen, Gym, staff discount programme and many more.
If you believe you have the skills and experience required to succeed within this challenging role in an established organisation please APPLY NOW
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Anzahl der Stellen 2
Berufsfeld Worldwide Reservations
Aufteilung HESC - Reservation Centre
Positionstyp Regular Full Time