The Hertz Corporation Lot Attendant (Full-time) in East Boston, Massachusetts
All candidates MUST be available to work 1st, 2nd, and 3rd shifts, weekends and holidays.
Responsible for monitoring car supply and cleanliness; maintaining adequate car model mixes; providing customer service by directing customers to assigned vehicle and assisting with car lot exit process, and communicating with various employee groups regarding fleet availability
Monitor car supply and cleanliness, maintain adequate model mixes to meet demand and ensure efficiency in the rental process; ensure security of vehicles and placement on lot is accurate
Provide customer service by directing customers to assigned vehicles, assisting with vehicle upgrades and/or exchanges, and receive and respond to customer complaints using the PONA (Path of Non Adjustment) process and direct customer complaints/issues to supervisor, if necessary
Assist with car lot exit process by checking customer identification, rental agreement paperwork and vehicle asset number tags to ensure appropriate and timely exit/movement
Communicate and coordinate with management, RSAs and Expedited Gate Agent regarding fleet availability; coordinate vehicle wait situations as necessary
Receive and enter change of car status and grounding dates into computer system; research and complete non-revenue entries
Distribute new car keys for customers and employees
Perform related responsibilities as required or assigned
High School Diploma or equivalent
At least 1 year of customer service experience
1 year of car rental experience preferred
Valid driver's license as required by State
Knowledge of car rental operation
Knowledge and skill in the operation of car rental software and hardware
Ability to type and perform accurate data entry
Good organizational skills with the ability to write clearly and concisely
Ability to understand and follow oral and written directions
Ability to process all paperwork according to policies and procedures
Ability to manage stressful and unusual situations while maintaining good customer relation
Ability to speak and understand English
Ability to operate radio, security and computer equipment
SPECIAL JOB DIMENSIONS:
Varied hours. Job involves a high level of customer contact, occasionally dealing with disagreeable or irate customers.
Ability to comply with the company's attendance policy.
Dollar Thrifty is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.
Dollar Thrifty is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Dollar Thrifty is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.
Job ID 170011
# Positions 6
Category Administrative / Clerical
Position Type Regular Full Time