The Hertz Corporation Greeter in Enfield, Nova Scotia

General Responsibilities

Greeter / Return Agent

  • Greet customers at vehicle check-in, inspect vehicles for damage utilizing sticker program/procedures, log fuel and mileage, recover fuel through procedures outlined, collect keys and any ancillary rental equipment, complete appropriate log and secure equipment according to procedure; close out rental agreements using hand held check-in devices.

  • Act in a customer service role to ensure a positive rental experience by assisting with luggage and directions to airline check-in, reminding customers of personal belongings and securing any left belongings,receiving and responding to customer complaints using the PONA (Pass of Non Adjustment) process and directing customer complaints/issues to supervisor, if necessary.

  • Identify and ensure removal of vehicles for turnback, preventative maintenance and mechanical from lot to designated areas.

  • Monitor lot by identifying vehicles entering and/or exiting secured area.

  • Prepare various logs/reports, including vehicle accident, damage/theft, fuel and mileage and mechanical malfunction reports

  • Assist in movement of vehicles between line and lots to maintain order and control.

  • Perform related responsibilities as required or assigned.

HEALTH AND SAFETY RESPONSIBILITIES :

  • Work in compliance with the provisions of the Occupational Health and Safety Act (OHSA) , regulations, and internal health and safety policies and procedures.

  • Use or wear the equipment, protective devices or clothing required by Dollar Thrifty Automotive Group Canada Inc.

  • Report to the supervisor any missing or defective equipment or protective device which could endanger someone

  • Report to supervisor any contravention of the OHSA regulations, or Dollar Thrifty Automotive Group Canada Inc. safety policies and procedures by another employee or customer

  • Report any observed hazards to the supervisor

  • Do NOT remove or make ineffective any protective device without providing an adequate temporary substitute. When the work is complete, the original protective device must be replaced immediately.

  • Do NOT use or operate any equipment, machine, device, or thing, or otherwise work in a manner that may endanger anyone

  • Do NOT engage in any prank, contest, feat of strength, unnecessary running or rough and boisterous conduct

  • Know, understand and implement safe work practices and procedures

  • Know, understand and employ established rules and procedures for handling materials, equipment and processes (e.g. use proper lifting techniques, etc.)

  • Perform pre-use inspections on company vehicles.

ID 149927

# of Positions 1

Pos. Category RAC Operations

Division DTAG

Position Type Regular Full Time