The Hertz Corporation Greeter in Enfield, Nova Scotia
Greeter / Return Agent
Greet customers at vehicle check-in, inspect vehicles for damage utilizing sticker program/procedures, log fuel and mileage, recover fuel through procedures outlined, collect keys and any ancillary rental equipment, complete appropriate log and secure equipment according to procedure; close out rental agreements using hand held check-in devices.
Act in a customer service role to ensure a positive rental experience by assisting with luggage and directions to airline check-in, reminding customers of personal belongings and securing any left belongings,receiving and responding to customer complaints using the PONA (Pass of Non Adjustment) process and directing customer complaints/issues to supervisor, if necessary.
Identify and ensure removal of vehicles for turnback, preventative maintenance and mechanical from lot to designated areas.
Monitor lot by identifying vehicles entering and/or exiting secured area.
Prepare various logs/reports, including vehicle accident, damage/theft, fuel and mileage and mechanical malfunction reports
Assist in movement of vehicles between line and lots to maintain order and control.
Perform related responsibilities as required or assigned.
HEALTH AND SAFETY RESPONSIBILITIES :
Work in compliance with the provisions of the Occupational Health and Safety Act (OHSA) , regulations, and internal health and safety policies and procedures.
Use or wear the equipment, protective devices or clothing required by Dollar Thrifty Automotive Group Canada Inc.
Report to the supervisor any missing or defective equipment or protective device which could endanger someone
Report to supervisor any contravention of the OHSA regulations, or Dollar Thrifty Automotive Group Canada Inc. safety policies and procedures by another employee or customer
Report any observed hazards to the supervisor
Do NOT remove or make ineffective any protective device without providing an adequate temporary substitute. When the work is complete, the original protective device must be replaced immediately.
Do NOT use or operate any equipment, machine, device, or thing, or otherwise work in a manner that may endanger anyone
Do NOT engage in any prank, contest, feat of strength, unnecessary running or rough and boisterous conduct
Know, understand and implement safe work practices and procedures
Know, understand and employ established rules and procedures for handling materials, equipment and processes (e.g. use proper lifting techniques, etc.)
Perform pre-use inspections on company vehicles.
# of Positions 1
Pos. Category RAC Operations
Position Type Regular Full Time