The Hertz Corporation Sr Director, End User Computing in Estero, Florida
The Sr. Director, Infrastructure Services will have responsibility for multiple IT services including Messaging Platforms, Desktop/Mobile Technologies, Software Management, Conferencing Technologies and all field service-related technologies and projects. The selected candidate will oversee and manage operational support of the above services to ensure strategic and operational alignment with business objectives. This dynamic leader will forge strong partnerships and collaborative relationships with institutional and functional leadership.
Key Result Areas:
Develops and implements operating departmental methodologies that insure smooth, professional, and responsive IT operations
Manages IT Services; E-Mail, IM, Desktop/Mobility Services, Audio/Web/Video conferencing, PC software management and all field systems (kiosks, PoS, tablets, etc.).
Design, maintain and deliver systems to improve the availability, scalability, speed and efficiency
Contributes to and assists with the implementation of the departmental technology roadmap; plans change to staffing and infrastructure as required.
Oversees the critical path level management of resources and systems.
Leads IT strategic and operational planning to achieve business goals by monitoring service/performance levels, fostering innovation, prioritizing IT initiatives, and coordinating the evaluation, deployment, and management of current and future IT systems across the organization.
Leads the formulation and deployment of long-term strategic plans for acquiring and enabling efficient and cost-effective information processing and communication technologies.
Defines and establishes IT Department operational and strategic planning, goals, objectives, and operating procedures.
Identifies and proposes opportunities for the appropriate and cost-effective investment of financial resources in IT systems and resources, including improvements, re-engineering, staffing, sourcing, purchasing, and in-house development.
Develops business case justifications and cost/benefit analysis for IT spending and initiatives.
Directs the development, ongoing maintenance, and execution of an enterprise-wide disaster recovery and business continuity plan for the above services.
Keeps current with trends and issues in the IT industry; advises, counsels and educates executives and management on their impact.
Promotes and oversees strategic relationships between internal IT resources and all levels of the organization
Assesses and proposes the emerging information technologies to be assimilated, integrated, and introduced within the corporation that will significantly impact the enterprise
Provides consultation/expertise on complex projects and other IT activities.
Evaluates and implements IT processes and procedures for maximum efficiency and cost containment.
Develop IT business plans and budget plans that support both the long-term and the short-term objectives of the company.
Other duties as assigned.
- Bachelor’s degree in Computer Science, Information Systems, Business Administration/Accounting, or another related field. Or equivalent work experience. Prefer advanced degree.
10+ years IT experience related to IT Infrastructure and IT Operations
5+ years of IT Infrastructure leadership experience at a Sr. Manager or Director/Sr. Director level
Prior Management experience leading or sponsoring large-scale technical initiatives across an enterprise of 10K+ users
PMP and ITIL certifications preferred
Must have a basic understanding of all product and service needs, and must maintain knowledge of changing technologies
Experience implementing and tracking service levels and reporting metrics and KPIs
Thorough knowledge of ITIL Process and Procedures for IT Service Management
Experience developing processes and implementing policies and procedures
Experience monitoring supplier contracts, specifically tracking performance toward statements of work or service descriptions
Prior experience providing IT support across wide geographical area(s)
Experience performing in a cross functional and outsourced environment
Prior experience supporting Infrastructure hardware and software components across a large enterprise
Ability to work on projects that range in size, complexity and duration.
Ability to motivate and manage teams to work towards common goals and objectives.
Significant experience in deploying large scale technical solutions
Excellent Communications skills: Written, Verbal and ability to present material to senior and executive management teams
Highly self-motivated and directed with an attention to detail
Hertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.
Hertz is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Hertz is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.
Job ID 181723
# Positions 1
Category Information Technology
Division WHQ - Estero - Only
Position Type Regular Full Time