The Hertz Corporation Junior System Administrator Analyst in Etobicoke, Ontario
Job description (Major Accountabilities) (What is done and for what purpose)
Provision system access in CARS+ and Rentworks in accordance with the IT policy.
Provide help desk support and monitor incoming trouble tickets on a regular basis, ensure trouble tickets are resolved in a timely manner (this is measured in the monthly report from the service delivery manager in OKC and “My performance”).
Maintain system protocols by writing and updating procedures.
Provide references for users by writing and maintaining user documentation.
Work closely with both Hertz and DTG business units and identify synergies that can be achieved by standardizing and implementing best practices.
Contribute to team effort by accomplishing related results as needed.
Support field users after hours on an on-call basis on a rotational schedule. Travel to locations when possible to resolve hardware issues.
Audit and Compliance
Perform quarterly Systems audits in accordance with IT policy.
Liaise with the Manager, Systems Application in Canada to ensure PCI, SOX and other regulatory compliance. Maintain or required documentations and logs required by PCI, SOX and IT Policy.
Projects and Applications life cycle
Liaise with the Manager, Systems Application in Canada and the IT PMO to prioritize and provide the agreed technology solutions, ensuring they are aligned with both the corporate business goals and strategy.
Prepare and submit business cases for key projects.
Ensure acceptance by all stakeholders, through effective Change Management Programs (SCCD)
Liaison with Manager, Systems applications to meet required IT and department objectives.
Determine operational objectives by studying business functions; gathering information; evaluating output requirements and formats.
Define project requirements by identifying project milestones, phases, and elements; forming project team; establishing project budget.
Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions.
Work closely with project stakeholders and key users to define project scope, goals and deliverables that support their business units.
Perform regression and user acceptance test on new releases before moving to production.
Perform quality assurance for CARS+ and Rentworks applications.
Prepare Service request and design documents using the ITPMO SDLC methodology and process.
Maintain professional/technical knowledge and personal development by attending educational workshops, taking continuing education classes and regularly review publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
Analyzing Information, Teamwork, Software Maintenance, Written Communication, Promoting Process Improvement. Understand software development principles. Be proficient in the use of Business software (Word, Excel, PowerPoint, Access, Visio). Demonstrate a high degree of interest for technological progress.
A. Knowledge, skills and experience required
(Detail here the knowledge, skills and experience required for satisfactory performance of the job)
Diploma in Computer Science, Information Systems or other related field is desirable.
Business Systems Analysis or Quality Assurance qualification.
Project Management qualification desirable. g. PMI
- 2+ years of IT and business or industry work experience, with at least 1+ years of End-user support or Quality Assurance experience.
Demonstrated knowledge and understanding of the software industry, technical trends and business environment.
Experience Quality Assurance.
Proven ability to meet deadlines while simultaneously working multiple projects
Track record of process improvement andStrong strategic professional acumen
Ability to effectively work with others in a team environment
Experience with change management techniques / SDLC methodology.
Good command of English.
Basic knowledge of common OS platforms such as Windows and Linux (Optional)
Must be a self-starter, motivated individual who works well under pressure
Ability to multi-task, prioritize and coordinate tasks
Strong customer focus with excellent customer service skills
Innovative thinking with a tenacity for success
Ability to connect functional teams with technical teams to achieve effective solutions
Strong meeting and solution facilitation skills
Excellent communication skills with all levels of management,both written and verbal with strong inter personal and collaborative skills
Ability to prioritize to meet multiple deadlines
Ability to work under pressure and meet tight deadlines.
Strong negotiation, influencing and problem resolution skills
Strategy and Creativity
Professionalism and Resilience
Business and Commercial
Customer Service Orientation
Agility and Adaptability
Job ID 156336
# Positions 2
Category Information Technology
Position Type Regular Full Time