The Hertz Corporation Junior System Administrator in Etobicoke, Ontario
The Jr system Administrator (SA) is responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. Supporting field users. Serve as a liaison for System manager, IT team and stake holders.
Participates in technical research and development to enable continuing innovation within the infrastructure. And ensures that system hardware, operating systems, software systems, and related procedures adhere to the Company policies and procedures. Maintain PCI/SOX and regulatory compliance.
Work closely with the field users, Branch/Location and Area managers to understand their needs / challenges, aligning both Business and IT strategies. Providing solution’s and recommendation’s to meet these requirements.
This role will interface daily with both Hertz/Dollar Thrifty business units and IT teams to ensure a consistent high quality service delivery at a predictable and affordable cost while ensuring service levels are maintained and /or improved.
*Must be on-call on a rotational basis
*Must be able to perform data entry and other administrative tasks, managing hardware inventory, which may require lifting of equipment, etc.
Install new / rebuild existing PC’s and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards, project/operational requirements and policies/procedures.
Develop and maintain installation and configuration procedures.
Contribute to and maintain system standards.
Work closely with the System manager and ensure computer hardware and network connectivity for new and existing renting locations are provisioned and installed in accordance with business objectives and schedules.
Ensure compliance with company policies, standards and procedures. Maintain PCI/SOX and regulatory compliance.
Contribute to team effort by accomplishing related results as needed.
Engineering of System Administrator related solutions for various projects and operational needs
Research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale.
Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.
Provide help desk support and monitor incoming trouble tickets on a regular basis, ensure trouble tickets are resolved in a timely manner.
Maintain system protocols by writing and updating procedures.
Provide references for users by writing and maintaining user documentation.
Work closely with both Hertz and Dollar Thrifty business units and identify synergies that can be achieved by standardizing and implementing best practices.
Maintain professional/technical knowledge and personal development by attending educational workshops, taking continuing education classes and regularly review publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
Handling of all inventory, shipping and receiving equipment/boxes.
Other duties as assigned by management
Bachelor’s Degree or Diploma in Computer Science, Information Systems or other related field is desirable, but not a necessity.
Systems Administration/System Engineer qualification in Information Systems or other related field is desirable.
• Excellent working experience with Office
- Skills/Qualifications: Good knowledge of windows Operating system, Software Requirements, Analyzing Information , Teamwork, Software Maintenance, PC hardware architecture and maintenance, Written Communication, Promoting Process Improvement. Understanding of software implementation and principles. Be proficient in the use of Office software (Outlook, Word, Excel, PowerPoint, OneNote, Service now Teams,Access, Visio etc). Demonstrate a high degree of interest for technological progress.
• Strong PC Skills
Job ID 182879
# Positions 1
Category Information Technology
Position Type Regular Full Time