The Hertz Corporation General Manager II in Hanover, Maryland
The objective of the General Manager role is to increase market share, control fleet, meet and exceed its profitability targets, reach customer service goals, and develop staff. Responsible for customer and employee relations.
Achievement of Operational goals and financial objectives as stated in annual Business Planning
Ensure unparalleled customer satisfaction
Develop and implement local sales and marketing initiatives
Training and development of all location employees
Create standardized business processes that improve performance and enhance customer service.
Ensure efficient utilization and effective control of vehicle inventory.
Inspire staff members to reach for high goals, encourage open discussion of ideas for improving the Region's performance and challenge staff members to develop to their potential.
Create an 'Ownership' Culture with a Focus on Sales and Customer Service.
Challenge, Encourage and Develop Employees
Maintain Effective Employee Staffing
Achieve Fleet Utilization and Depreciation Goals
Understand and Use Operating Statements Effectively.
Manage Required Administrative Tasks, Controls and Reports.
Meet/Exceed established revenue goals.
Resolve customer issues and ensuring a positive customer service experience.
Demonstrate ability to work in ambiguity and solve problems independently.
Remain current on all administrative duties according to company policy.
Give specific performance feedback to each employee on an semi annual and annual basis.
Role model leadership skills.
University Degree or equivalent management experience
Strong customer service orientation with ability to interact effectively at multiple levels in support of customer relationships
Commitment to continuous improvement
Some knowledge of employment and labor laws
Ability to manage multiple priorities
Ability to work in a fast paced environment
Proven sales ability
Excellent communication and presentation skills
Strong relationship building skills
Minimum of five (5) years of management experience in a customer-focused environment preferred
Previous car rental industry experience preferred.
Hertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.
Hertz is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Hertz is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.
Job ID 187280
# Positions 1
Category Management - Operations Management
Position Type Regular Full Time