The Hertz Corporation Lot Operations Dispatch Lead in Kansas City, Missouri

General Responsibilities

This multi-functional Lot Operations Dispatch Lead is an essential member of the airport location team.

The key responsibilitiesandaccountabilities are:

  • Perform lot checks ensuring that cars are keyed-in to inventory properly

  • Monitor and supervise Ultimate Choice stats...Lot replenishment and stalling success

  • Pre-assign and get specially requested cars on a per shift basis

  • Monitoring all special equipment needs including child seats and infant seat and getting the equipment

  • Answer the radio for special requests from our counter needing cars, lost and found and manager requests. Heavy radio calling at times...Ability to Multitask.

  • Help and support managers on GOLD initiatives and supply ordering as prescribed.

  • Reconcile lot checks and monitor and report lost keys to maintenance and management.

  • Fill in as needed greeting, exit gate and/or return area. Need to be versatile and flexible.

  • Holding tank reports will need monitoring.

  • Involved in Platinum pre-assignment and processing. Performing Quality Control on assigned cars for those VIP customers.

Mandatory Requirements

Educational Background:

High School Diploma or equivalent

Basic Qualifications:

Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems

Must be able to:

  • Demonstrate good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.

  • Work in a fast paced environment with a variety of tasks. Excellent organizational and time management skills

  • Demonstrate professionalism and interpersonal skills

  • Show a high level of ownership, accountability and initiative.

  • Proven experience of working well within a team.

  • 100% customer focus, with proven experience within a customer facing environment

  • Work flexible shifts including weekends and holidays; and work overtime as required

  • Work outdoors during all weather conditions

  • Lift up to 25 pounds

  • Stand or sit for long periods of time

Physical Requirements:

Applicant must possess all hearing, speaking and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following such as sitting, standing, speaking, hearing, writing, typing, filing, seeing, and reading. Knowledge of equipment operation such as computer terminal, telephone, calculator, and fax machine is required.

Preferred Requirements

Hertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.

EEO/AA: Females/Minorities/Disabled/Vets

EEO Statement

Hertz is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Hertz is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.

Job ID 155972

# Positions 2

Category Customer Service

Division RAC

Position Type Regular Full Time