The Hertz Corporation Customer Service Rep. OPEN HOUSE 9/30 ($3,000 Sign on Bonus) in Oakland, California

General Responsibilities

HERTZ is currently looking to hire Customer Service professionals These are full time, union positions that offer an hourly salary of $12.93 & unlimited commission based on sales. These positions carry full benefits.

We are a 24/7 operation and all qualified applicants will have open & flexible availability.

If you are outgoing, friendly & love working around people, we would love to meet you!

Open house events are:

June 30, 2017 Friday

1:00PM to 4:00PM

HERTZ OFFICE

1050 Langley Street Oakland CA 94621

(Corner of langley and Doolitle)

The Rental Sales Agent is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Dollar Thrifty Automotive Group products and services to meet the customer’s travel needs.

The key responsibilitiesandaccountability are:

  • Effectively communicate and offer ancillary products and services to enhance customer’s travel experience.

  • Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer’s responsibility of damage, fuel options and vehicle upsells.

  • Achieve personal sales goals while supporting the goals of the team.

  • Work in a fast paced sales environment, providing helpful, quality service and sales, while enhancing the customer’s rental experience.

  • Provide world class customer service by managing the rentals and returns process, in compliance with Dollar Thrifty Automotive Group’s policies and procedures

  • Qualify and process customer rentals with accuracy and attention to detail.

  • Resolve customer issues and concerns professionally using effective customer service techniques.

  • Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines.

Mandatory Requirements

Educational Background:

High School Diploma or equivalent

Professional Experiences:

A minimum of one year of sales or customer experience in a high volume or service oriented environment

Passion for customer service and attention to detail – Goes the extra mile

Proven strong sales and closing skills and the ability to friendly, engaging manner

Motivated to achieve and exceed targeted goals

Knowledge:

Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems

Proficiency in English

Must be able to:

  • Demonstrate good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.

  • Have the competitive drive and confidence to succeed in a commission-based environment.

  • Work in a fast paced environment with a variety of tasks. Excellent organizational and time management skills.

  • Demonstrate sales, professionalism and interpersonal skills.

  • Show a high level of ownership, accountability and initiative.

  • Show proven experience of working well within a team.

  • Work flexible shifts including weekends and holidays; and work overtime as required.

  • Work outdoors during all weather conditions.

  • Stand for long periods of time.

Physical Requirements:

Applicant must possess all hearing, speaking and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following such as sitting, standing, speaking, hearing, writing, typing, filing, seeing, and reading. Knowledge of equipment operation such as computer terminal, telephone, calculator, and fax machine is required.

Dollar Thrifty Automotive Group is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.

EEO/AA: Females/Minorities/Disabled/Vets

EEO Statement

Hertz is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Hertz is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.

Job ID 136764

# Positions 1

Category Customer Service

Division RAC

Position Type Regular Full Time