The Hertz Corporation Billing Specialist in Oklahoma City, Oklahoma
The Subrogation Support Specialist is responsible for billing new losses within 48 hours of assignment. Secure necessary information for carriers and credit card companies to accept loss. Notify all responsible party(s) of subrogation loss and send notices of loss with support documentation. Maintain clear, concise and factual notes. Review identified contract violations to verify if warranted. Responsible for ordering a copy of the police report to support the subrogation loss if warranted. All steps necessary to bill the loss should be completed at first touch. Ability to discern accounts with cash flow issues in order to minimize revenue exposure. Your communication skills are critical to your effectiveness in obtaining resolution of your accounts.
Place proper focus on case documentation.
Ensure accounts are called as scheduled and quotas maintained.
Demonstrate professionalism when dealing with contacts.
Maximize communication efforts to ensure customer satisfaction.
Practice research techniques to ensure timely case resolution.
Maintain accurate and complete documentation of all billing activity.
Develop a systematic approach for account reviews and calls.
Include Customer Relations when addressing sensitive account issues.
Include Hertz Sales when addressing sensitive account issues.
Respond to inquiries within 24 hours to maintain customer service.
Other duties as assigned by supervisor/manager.
Basic working knowledge with Microsoft Word and Excel
Basic working knowledge of Microsoft Access
Excellent verbal and written communication skills
Excellent customer service and telephone skills/experience
Excellent organizational skills and ability to handle multiple tasks
Must be able to work well with others
Must be attentive to detail
Must be an independent worker and able to work with minimal supervision
High school Diploma or G.E.D.
Criminal background check due to access to Personal identifiable Data (PID)
One year of auto claims experience
Bachelor's Degree (business related degree preferred)
Hertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.
Job ID 157786
# Positions 1
Division OKC - Administrative Center
Position Type Regular Full Time