The Hertz Corporation HLE Analyst - HertzOne in Oklahoma City, Oklahoma
The primary mission of this position is to serve as the customer support point of contact for the Hertz One application, interacting with body shops, Hertz Sales, Hertz Operations, OKC Replacement Services, and other related technical support groups to verify, create, and maintain user logon profiles in the Hertz One application. Manage all body shop profiles in HLES.
Verify and coordinate new internal and external users for setup in HertzOne. Apply reason to decisions on whom to provide access to or not.
Reconcile and control the body shop profiles in both HLES and Hertz One.
Update workload assignments in HIRMS for new set ups.
Develop and prepare IT intake for customized body shop reporting requests.
Handle all customer service issues on inquiries and troubleshooting.
Provide regular feedback to Replacement Services management on recurring issues, concerns and questions.
Perform user testing on programming changes prior to implementation.
Serve as key contact and Subject Matter Expert for Hertz One user interface
Effectively and professionally communicate both verbally and written inside and outside the Hertz organization
Maintain a high degree of accuracy and quality.
Must have flexibility to adjust to changing business needs.
Assist department management in special projects, as needed
- High School Diploma - Some college preferred
Customer Service background
Experience with HLE Insurance Replacement Preferred
Proficiency with technology including rental counter systems, application support, system interfaces and systems with integrations
Knowledge of HLES and HIRMS
Hertz policies and procedures
Working knowledge of Microsoft Office
Strong organization skills
Excellent verbal and written communication skills
Demonstrated ability to work with minimal supervision
Demonstrated ability to work effectively with others
Customer service skills
Ability to handle multiple projects and shifting priorities
Ability to work with various levels of Hertz management in Sales, Operations and Customer Care.
Ability to work with various levels of employees and management with 3 rd party vendors, Customers, Insurance Companies and Body Shops
Job ID 150499
# Positions 2
Category Customer Experience
Division OKC - Technology Center
Position Type Regular Full Time