The Hertz Corporation HR Support Specialist Tier I in Oklahoma City, Oklahoma
The principal purpose of the HR Support Specialist is to provide Hertz candidates / employees with timely, consistent and accurate Human Resource Solutions through a centralized point of contact. The HR Employee Care Center (HR ECC) is committed to providing quality service through teamwork with a proactive approach, while striving to exceed our customers’ expectations in our ongoing pursuit of excellence.
The HR Support Specialist will work closely with HR Business Partners or Recruiting Managers to provide support and ensure there is continuous focus on timeliness, accuracy, efficiency, effectiveness, customer service and quality. The overall objective is to drive HR process transformation in a way that increases performance and employee satisfaction by leading a culture of continuous improvement.
The HR Support Specialist will work closely with Recruiters and Recruiting Managers to provide support and ensure candidates are on-boarded as quickly as possible
It’s a mandatory requirement to learn, have a full and thorough understanding of all systems used by the Employee Care Center. This will ensure a high level of data integrity with the Oracle HRMS system. Systems include but are not limited to; icims, Sterling, eScreen, and Oracle.
Key Result Areas:
Meet established Service Level Agreements and Key Performance Indicators as identified by HR Management. Including those that focus on productivity, accuracy, efficiency and customer service quality.
Ensure proper records retention and the maintenance of confidential employee files. Keep all PID
Communicate effectively with Candidates / New Hires / Recruiters / HRBP’s / SME groups to resolve requests/issues consistently, accurately and timely. Have a general understanding of all aspects of HR and be able to escalate when appropriate.
Be able to work in a team environment; cooperate with peers and focus on continuous learning and development. Attend all internal training classes to ensure knowledge base is current and be able to add value to the team.
Special projects as assigned
Assist with on-boarding future Hertz employees; follow-up on background checks, drug screens, and ensure all post offer pre-employment is complete.
Colaborate with recruiting to verify appropriate/timely on-boarding.
Maintain electronic paperwork in accordance with records retention policies and procedures
Data Entry/Phone Focus
Timely and accurate processing of employee data/information in Oracle HRMS. This includes but is not limited to: Keying in new hires, assignment changes, pay changes, tax information, personal info changes, terminations, etc.
Reviewing New Hire Electronic Onboarding On-line; both Hertz and government forms, ensuring all documents are complete and submitted to record retention in a timely manner
Must be able to audit data on interface reports; including having a thorough understanding of where/how the data flows into Oracle and how to audit the information as well as process corrections. Must be able to communicate effectively with all levels of HR to explain ECC processes as well as explain the corrections made and why. Must be able to review information submitted on web forms for accuracy prior to keying in to oracle.
Submit and track all Hertz new hires into e-verify / Tracker to confirm employment authorization
Receive both Spanish and English incoming calls from employees in the US, Puerto Rico, Canada and. Calls will regard items about HR policies and procedures, payroll, health insurance benefits, FMLA, LOA, 401K and other benefits / HR related issues, etc.
Process AMEX applications for Hertz employees; accurately and timely; reject incomplete or inaccurate applications. Must be able to communicate effectively and professionally with all levels of employees; so there is a thorough understanding of what additional information is needed.
Enter or update Direct Deposit Information into Oracle HRMS; this must be completed accurately so employees receive pay timely.
Logging all incoming calls and Oracle transactions into the CA Service Desk and tracking all transferred requests until completion
Creation of new knowledge articles and updating current Knowledge Articles in CA Service Desk
Have a thorough understanding of self-service and be able to educate employees, managers, HR staff on options available to them.
- College degree in HR or Business discipline – preferred
Minimum 1 year recent experience working in an HR Related role; performing HR generalist functions or related work
Alpha Numeric data entry skills
Excellent communication skills both verbal and written
Excellent interpersonal skills; able to interact with all levels of employees
Proven ability to work effectively in a team as well as independently
Experience working with attention to detail and accuracy in a repetitive environment
Ability to review, audit and interpret information on reports and correct as necessary
Ability to multi-task in a high-volume setting and maintain a positive attitude
Excellent time management, organizational and problemsolving skills
Ability to prioritize daily tasks and organize work load
Ability to maintain a high level of confidentiality
Excellent customer service skills
Flexibility to work days and evening, operational hours 8:30 am to 5:30 pm Monday thru Friday
Ability to work overtime on short notice
Lead authentically: Build trusting relationships with the field; speak up and make the tough calls when needed; Show confidence in work tasks and be accountable to team if mistakes are made
Align people: Show excitement for the vision to help individuals navigate changes
Deliver great outcomes, consistently:Deliver exceptional outcomes and motivate others to do the same; Respectfully voice your opinion and listen fully to the response
Innovate at our Core: Show curiosity; Continuously drive for improvement - proactively
Computer literate; must be able to adapt to systems quickly; working knowledge of Excel
Experience working in a call center or related customer service environment
Bilingual in Spanish; both speaking and reading
Working knowledge of Oracle Application
Hertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.
Hertz is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Hertz is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.
Job ID 155854
# Positions 1
Category Human Resources
Division OKC - Technology Center
Position Type Regular Full Time