The Hertz Corporation HR Support Specialist Tier II in Oklahoma City, Oklahoma
The principal purpose of the Tier 2 Support Specialist is to provide Tier 1 Specialists with beginning and advanced training and development. Includes support for questions, process guidance, and issues. Recruiting and / or Region expert; building professional, collaborative 1:1 relationships with those they support. Point of contact for Tier 1 escalations.Work environment is fast paced; with a focus on accuracy, efficiency, and productivity; while assisting with mentoring functions. This role works directly with the AskHR Management team with delegated duties such as, but not limited to, coaching Specialists, distributing workload, assisting with audits, and handling escalated issues.
Meet established Service Level Agreements and Key Performance Indicators as identified by HR Management. Including those that focus on productivity, accuracy, efficiency and customer service quality.
Ensure proper records retention and the maintenance of confidential candidate / employee files; keeping all PID confidential.
Communicate effectively with Candidates / New Hires / Recruiters / HRBP’s / SME groups to resolve requests/issues consistently, accurately and timely. Have a general understanding or the ability to gain understanding of key aspects of HR and be able to escalate, when appropriate.
Can work in a team environment; cooperate with peers and focus on continuous learning and development. Attend all internal training classes to ensure knowledge base is current and add value to the team.
Assist with process improvement ideas.
As a member of Process Improvement Teams, PITs, provide problem solving support to resolve issues.
Special projects as assigned
Assist with on-boarding future Hertz employees; follow-up on background checks, drug screens, and ensure all post offer pre-employment is complete. Provide consistent, accurate answers as well as excellent customer service.
Collaborate with recruiting to verify appropriate/timely on-boarding.
Maintain electronic paperwork in accordance with records retention policies and procedures
Data Entry/Phone Focus
Timely and accurate processing of employee data/information in Oracle HRMS.
Have a solid understanding of Hertz policies / procedures and be able to provide consistent, accurate answers as well as excellent customer service
- College degree in HR or Business discipline – preferred
Minimum 1 year recent experience working in an HR Related role; performing HR generalist functions or related work
Alpha Numeric data entry skills
Excellent communication skills both verbal and written
Excellent interpersonal skills; able to interact with all levels of employees
Proven ability to work effectively in a team as well as independently
Experience working with attention to detail and accuracy in a repetitive environment
Ability to review, audit and interpret information on reports and correct as necessary
Ability to multi-task in a high-volume setting and maintain a positive attitude
Excellent time management, organizational and problem solving skills
Ability to prioritize daily tasks and organize work load
Ability to maintain a high level of confidentiality
Excellent customer service skills
Flexibility to work days and evening, operational hours 8:30 am to 5:30 pm Monday thru Friday
Ability to work overtime on short notice
Computer literate; must be able to adapt to systems quickly; working knowledge of Excel
Experience working in a call center or related customer service environment
Bilingual in Spanish; both speaking and reading
Working knowledge of Oracle Application
Hertz is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Hertz is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.
Job ID 165915
# Positions 1
Category Human Resources
Division OKC - Technology Center
Position Type Regular Full Time