The Hertz Corporation IT Field Service Delivery Partner- Atlantic Region in Oklahoma City, Oklahoma

General Responsibilities

Job Purpose

Serve as a business partner for all field related IT needs and projects in their assigned region. This includes, but not limited to, all end-user computing, network, mobility, and project related activities. This role is a single point of contact to provide service, solutions, project leadership/mgmt, and guidance back to our business customers.

Major Accountabilities

  • Responsible for managing and coordinating all new field IT projects within assigned region including new openings, closures, and relocations

  • Ensures timely resolution of tickets and issues

  • Leading hotline calls for escalations and significant issues

  • Provide guidance for equipment orders and technology solutions

  • Liaison and partner to business customers for any aspect of IT

Mandatory Requirements

Mandatory Requirements

Educational Background:

Bachelor’s Degree minimum (prefer IT related field)

Knowledge:

  • Basic networking and layer 1 cabling

  • PC / Windows, Office365

  • Basic construction/architectural knowledge

  • Basic understanding of wireless and mobile devices

  • Project Management experience is a must

Skills:

  • Ability to influence and lead others without formal authority

  • Ability to work comfortably across functional and geographical boundaries

  • Customer service orientation

  • Project management

  • Requirements management

  • Organizational skills

  • Excellent written and communication skills

  • Solutioning skills

  • Contingency planner

  • Execution and discipline for results

  • Time management

  • Ability to coach and provide feedback to team members

  • Edge – courage to make tough yes/no decisions

  • Excellent team builder - ability to identify and overcome obstacles that inhibit team effectiveness

  • Strong on integrity, energy, flexibility, creativity, innovation and passion

Additional Notes:

  • Regional Travel, moderate to heavy (up to 40% depending on project need)

Job ID 157615

# Positions 1

Category Information Technology

Division RAC

Position Type Regular Full Time