The Hertz Corporation Vehicle Control Supervisor in Oklahoma City, Oklahoma
The primary objective of the Vehicle Control Supervisor is to supervise the Vehicle Control Clerks and Vehicle Control Representatives (HLES/DASH) ensuring department compliance for all policies and procedures.
Key Result Areas:
Ensure all policies and procedures are in compliance with corporate procedures 1-12, 7-2, 7-3, 9-18, and 7-42.
Supervisor and monitor Vehicle Control Representatives (VCR) and Vehicle Control Clerks (VCC) and assist with any problems or issues.
Ensure all performance standards are updated as needed.
Communicate effectively with field personnel regarding problems and issues affecting the department.
Review and approve all Back Office DNR addition requests as well as review and approve any requests for removal from DNR.
Review and approve theft reports in department administrator’s absence.
Process and monitor the Missing Vehicles Quarterly Physical Inventory quarterly report (Procedure 9-18)
Prepare and submit Service Requests as needed for enhancements/modifications required for GVCS in Control Area Supervisor’s absence.
Create and monitor the Predictive Dialer, including creating campaigns, running campaigns, monitoring production, creating VCR schedules and reports
Supervise and monitor both HLES and DASH VCR’s, in their daily functions. Ensure all policies/procedures are followed, create and provide production stats, assist with problems, conduct annual evaluations along with monthly face to face meetings. (PMED)
Supervise and monitor VCCs in their daily functions. Ensure all policies/procedures are followed, create and provide production stats, assist with problems, conduct annual and bi-annual evaluations.
Process statistics/production standard reports weekly for all VCR’s and VCC’s.
Prepare and submit Monthly VCC production stats, Monthly Predictive Dialer Reports, Weekly HLES Overdue report, and weekly VCR stats (to VCRs), Daily Denied Overdue Report, Daily Dialer Report, and any other reports management assigns.
Oversee impound centralization, repo assignments and recoveries.
Oversee the aging contract group.
Maintain job manuals and work with other management to maintain BRP
Interviewing and hiring process.
GVCS testing and maintenance.
Work with the Legal Dept in Park Ridge on subpoenas, DEA, Homeland Security on researching renter information on older rentals.
Process all Manual letters and also print all automated letters if Admin clerk/Supervisor is unavailable.
Process and approve timecards in Timelink.
Handle supervisor calls from renters and DNR customers.
Provide all back up necessary in Control Area Supervisor’s absence.
Mentor, performance management, training and coaching of direct reports.
College Degree from an accredited University, preferably in a Business-related field of study or job knowledge of Back Office Functionality for 2 years or greater (comparable professional experience).
Must have minimum of 2 years or greater experience in managing personnel and customer service experience.
Experience in leadership and an organizational skill is required as well as knowledge of rental or business fleets and/or the automotive industry.
Must have expience with predictive dialer system in a call center environment..
Experience in customer service
Phone experience (call-center environment)
Previous Car Rental Experience preferred
Outstanding Organizational Skills
Ability to work independently and ability to multi-task
Research social media and other third party sites
Excellent written and verbal communication skills
Writes clearly and informatively. Edits work for spelling and grammar.
Presents organized and thorough information for intended audience.
Basic computer Skills
Strong Fluent user of Windows applications and Microsoft Office programs such as MS Excel and Word and E-mail.
Quickly learns and achieves proficiency in new software applications as needed.
Demonstrates attention to detail
Bi-lingual is a plus
Hertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.
Job ID 148618
# Positions 1
Division OKC - Administrative Center
Position Type Regular Full Time