The Hertz Corporation Back Office Specialist I in Phoenix, Arizona
Hertz runs on an efficient back office operation and the Back Office Specialist I position is key to keeping Hertz efficient while reducing cost and improving the overall Hertz experience for our customers.
Verify vehicle maintenance and recall documentation for accuracy, to ensure we are providing a safe vehicle to our customers.
Work closely with the Maintenance and HLE teams to release holds timely to maximize the rentable fleet.
Resolve computer-based and phone inquiries from both vendors and internal customers
Process requests from the field to aid them with the correct process as outlined in our procedures
Complete field requests for user access
Review purchasing inquiries and provide guidance to the field
Reconcile and advise field on outstanding purchasing issues
Reconcile digital bank records
Assist with special administrative projects as needed
High School Degree (or equivalent)
Ability to work in a fast paced environment with a variety of tasks.
Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills.
Previous customer service.
Strong time management and organizational skills are required
Computer literate and detailed orientated.
Financial and business acumen
Customer service resolution practices
Excellent communication techniques
Analysis and report modeling experience
Work in a fast paced environment with a variety of tasks. Excellent organizational and time management skills.
Strong PC proficiency including the entire Microsoft Office Suite with an emphasis on Excel
Customer service aptitude - Ability to address and resolve customer service issues
Flexible and able to adapt to changes
Show a high level of ownership, accountability and initiative.
Proven experience of working well within a team
Demonstrate good written and oral communication skills.
Minimum typing speed of 30 wpm and 10-key experience
Ability to communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply
Hertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.
Hertz is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Hertz is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.
Job ID 162576
# Positions 5
Category Administrative / Clerical
Position Type Regular Full Time