The Hertz Corporation Regional Manager Maintenance Support Services in Phoenix, Arizona
The Regional Manager Maintenance Support Services role is to oversee the team contained within the maintenance support services facility. It is their responsibility to ensure best in class processes for vehicle maintenance are upheld while managing all expenses related to maintenance and damage repairs. Primary emphasis will be placed upon the repair of HLE and TNC vehicles. Responsibilities include minimizing vended repair costs and transportation expenses, while ensuring optimization of Hertz maintenance staff, quick repair turnaround time, low out of service rates, and maintaining high-vehicle quality across the division. The Regional Manager will be familiar with vehicle mechanical repairs as well as minor body damage repairs.
Lead initiatives internally and externally to minimize maintenance costs and improve fleet availability
Control maintenance expenditures, including the control of transportation costs, while maintaining vehicle quality and utilization within industry standards.
Create, improve, and track key vendor productivity & cost metrics to drive efficiencies, and improve OOS and compliance to vehicle OEM and Hertz maintenance programs
Drive process excellence in the areas of preventive maintenance and repair programs and processes to ensure a consistent standardized approach across the region that delivers best in class performance regardless of fleet age.
Drive Customer satisfaction score results related to fleet condition and lead the development of programs designed to increase customer satisfaction associated with vehicle condition.
Ensure repairs are vended to make most efficient use of vehicle manufacturer warranty programs, including free PMs, and warranty work covered by OEM
Optimize the utilization of Hertz internal repair technicians
Work with Procurement Department to identify cost savings initiatives related to vendors and part purchases.
Manage vended shops deliverables, ensure capacity to deliver expected OOS results.
Four-year college degree preferred
Technical Certifications, automotive mechanical repair and body damage
3 years of previous maintenance management experience
Experience working in cross functional teams
LSS certifications a plus (YB, GB)
Strong technical vehicle knowledge
Familiarity with Hertz rental practices and/or RAC operations a plus
Familiar with Automotive technology
Training & Development
Computer literate and detail oriented
Manage up and down support chain
Mentor and coach
Display Region Perspective
Passion for Customer Service & Stakeholder Success
Use Insightful judgment
Trust and Integrity
Agility and Adaptability
Principled leadership – high level of integrity.
Hertz is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Hertz is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.
Job ID 165406
# Positions 1
Category RAC Operations
Division CORP - Field Only
Position Type Regular Full Time