The Hertz Corporation Regional Manager Maintenance Support Services in Phoenix, Arizona

General Responsibilities

The Regional Manager Maintenance Support Services role is to oversee the team contained within the maintenance support services facility. It is their responsibility to ensure best in class processes for vehicle maintenance are upheld while managing all expenses related to maintenance and damage repairs. Primary emphasis will be placed upon the repair of HLE and TNC vehicles. Responsibilities include minimizing vended repair costs and transportation expenses, while ensuring optimization of Hertz maintenance staff, quick repair turnaround time, low out of service rates, and maintaining high-vehicle quality across the division. The Regional Manager will be familiar with vehicle mechanical repairs as well as minor body damage repairs.

  • Lead initiatives internally and externally to minimize maintenance costs and improve fleet availability

  • Control maintenance expenditures, including the control of transportation costs, while maintaining vehicle quality and utilization within industry standards.

  • Create, improve, and track key vendor productivity & cost metrics to drive efficiencies, and improve OOS and compliance to vehicle OEM and Hertz maintenance programs

  • Drive process excellence in the areas of preventive maintenance and repair programs and processes to ensure a consistent standardized approach across the region that delivers best in class performance regardless of fleet age.

  • Drive Customer satisfaction score results related to fleet condition and lead the development of programs designed to increase customer satisfaction associated with vehicle condition.

  • Ensure repairs are vended to make most efficient use of vehicle manufacturer warranty programs, including free PMs, and warranty work covered by OEM

  • Optimize the utilization of Hertz internal repair technicians

  • Work with Procurement Department to identify cost savings initiatives related to vendors and part purchases.

  • Manage vended shops deliverables, ensure capacity to deliver expected OOS results.

*LI-MM1

Mandatory Requirements

Educational Background:

Four-year college degree preferred

Technical Certifications, automotive mechanical repair and body damage

Professional Experience:

3 years of previous maintenance management experience

Experience working in cross functional teams

LSS certifications a plus (YB, GB)

Knowledge:

LSS experience

Strong technical vehicle knowledge

Familiarity with Hertz rental practices and/or RAC operations a plus

Skills:

Leadership

Familiar with Automotive technology

Inventory Management

Training & Development

Process Oriented

Computer literate and detail oriented

Competencies:

  • Drives Execution

  • Effective Communication

  • Manage up and down support chain

  • Drive Collaboration

  • Effective Communication

  • Mentor and coach

  • Builds Talent

  • Demonstrates Initiative

  • Display Region Perspective

  • Operational Excellence

  • Passion for Customer Service & Stakeholder Success

  • Strategic Thinking

  • Principled Leadership

  • Use Insightful judgment

  • Trust and Integrity

  • Personal Accountability

  • Agility and Adaptability

  • Change manager

  • Principled leadership – high level of integrity.

  • Detail oriented

EEO Statement

Hertz is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Hertz is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.

Job ID 165406

# Positions 1

Category RAC Operations

Division CORP - Field Only

Position Type Regular Full Time